Job summary
- Main area
- Paediatrics
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 199-8181060-RB-HM-RH
- Employer
- Croydon Health Services NHS Trust
- Employer type
- NHS
- Site
- croydon university hospital
- Town
- croydon
- Salary
- £33,262 - £36,027 pro rata, per annum incl HCAS (Outer)
- Salary period
- Yearly
- Closing
- 22/09/2026 23:59
- Interview date
- 15/10/2026
Employer heading
Family Support Worker for Children’s Diabetes Service
Band 4
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
The Paediatric Diabetes multi disciplinary team provides medical, nursing, dietetic and psychology coordination and case management of children with both type 1 and type 2 diabetes. The service works alongside multi agency and specialist Paediatric Nursing Services to ensure seamless pathways of care for patients. The family support worker is a new post fully integrated into the paediatric diabetes MDT team.
A key part of the Family Support Worker role will be to guide and support the families in areas such as; social care support, referrals, financial/ benefits advice, along with signposting to appropriate community and social resources. Previous experience in children’s diabetes support work and advising on social care, referrals etc. is desirable. It is essential to have a child health, social care or equivalent and relevant qualification.
Main duties of the job
You will attend paediatric diabetes clinics at the main hospital site to support with checking in patients and the smooth running of clinics.
You will do finger prick tests to measure their HbA1c as well as measuring height, weight and blood pressure for all the patients attending clinic.
You will attend the MDT team weekly meetings and support the nurses and staff within the team to achieve positive clinical outcomes for children, young people and their families and that these are evidenced by performance indicators such as activity data, targets and quality measures.
See job description for more main duties of job role.
Working for our organisation
Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.
Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.
Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.
If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you.
At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Person specification
QUALIFICATIONS/ EDUCATION
Essential criteria
- Foundation level degree or NVQ 3 level equivalent in Child Health/ Social Care qualification.
Desirable criteria
- Teaching / training experience
- Level 3 Counselling course or equivalent
Knowledge
Essential criteria
- Experience of working with families in need.
- Knowledge of safeguarding practises and protocols
Desirable criteria
- Knowledge of the clinical management of diabetes
Experience
Essential criteria
- Experience in assessing client and family health needs while delivering impactful health promotion interventions.
- Experience of working with children and young people with diabetes or long-term health needs.
Desirable criteria
- Experience of supporting families to access and apply for entitled benefits.
SKILLS/ABILITIES
Essential criteria
- Demonstrate an ability to work effectively as part of a multidisciplinary team.
- Ability to work within a changing environment
Desirable criteria
- Experience in undertaking HBA1C tests, measurement of height, weight and blood pressure in children of all age
- Good communication skills with professionals in a variety of agencies
Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Hannah Carter
- Job title
- Matron Childrens Services
- Email address
- [email protected]
- Telephone number
- 02084013650
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