Job summary
- Main area
- Administrator
- Grade
- NHS AfC: Band 4
- Contract
- Permanent: Full Time
- Hours
- Full time - 37.5 hours per week (Monday 9 to 5 - on site)
- Job ref
- 363-SS7476865-B
- Employer
- East London NHS Foundation Trust
- Employer type
- NHS
- Site
- Newham CAMHS
- Town
- london
- Salary
- £32,199 - £34,876 Per Annum Pro Rata in HCA
- Salary period
- Yearly
- Closing
- 18/11/2025 23:59
Employer heading
CAMHS Team Administrator/Receptionist
NHS AfC: Band 4
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job overview
Newham Child and Adolescent Mental Health Service (CAMHS) is part of the East London NHS Foundation Trust & provides community-based services for children and young people with mental health problems across Newham. The services are made up of various multi-disciplinary teams including the following teams; Neurodevelopment Team, Adolescent Mental Health Team, Emotional and Behavioral Team, Paediatric Liaison Team and Mental Health Schools Team.
At CAMHS we work with children and young people up to the age of 18 year’s old. We are committed to working in partnership with service users, their families & their social networks to provide treatment to young people suffering from mental health disorders including Depression, Psychosis, Eating Disorders, Self-Harm and Emotional Problems.
Our clinical teams rely on efficient administration systems and processes. This includes accurate data collection, reporting and efficient electronic administrative systems management.
Main duties of the job
To provide the role of “Front of House” as a receptionist at Newham CAMHS, answering calls and managing queries alongside welcoming young people and their families to York House.
To provide general administration to all CAMHS Clinicians and Managers, and their teams.
The post holder will be required to work in a busy and demanding environment and should be able to work without direct supervision and to exercise initiative. The ability to multi-task is also essential.
The post requires the ability to work on own initiative and to liaise effectively with a broad range of professions and to maintain client confidentiality.
To work alongside and to cover, when appropriate, other administration staff across several locations in some instances.
The post holder is accountable & responsible for:
· Providing a comprehensive administrative service including processing all reports, correspondence & documentation.
· Efficient collection, input & recording of case management data in line with service requirements
· Identifying and resolving data entry issues
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
Key relationships:
· Child and Adolescent Mental Health Service multi-disciplinary teams
· Admin Team Lead
· Operations Manager
· General Manager
· Other Trust Departments including IT; Supplies; Estates & Facilities; and Training & Development
· Professionals working with children, young people, and their families
Please see attached job description for a full breakdown of essential and desirable skills.
Person specification
Education/ Qualification/ Training
Essential criteria
- • English & Math’s GCSE or equivalent
- • Good standard of written and spoken English
Desirable criteria
- • NVQ in Administration Certificates
- • Microsoft applications or equivalent
Experience
Essential criteria
- • Advanced Administration Skills (e.g., producing reports, letters, minute taking, compiling legal documents, communicating with professionals and clients, etc.)
- • Good knowledge and experience of the MS Office suite
- • Excellent verbal & written communication skills
Desirable criteria
- • Experience in an NHS/Health Care setting
- • Experience of setting up administrative systems
- • Compiling data reports
- • Health/Social Care patient information systems i.e., RIO
Knowledge & Skills
Essential criteria
- • Good knowledge of Microsoft applications including MS Teams, Office 365 and OneDrive
- • Proven ability to manage workload & meet deadlines
- • Excellent verbal & written communication skills including letter writing, word processing and supporting meetings
- • Effective communication skills across a range of staff Ability to recognise problems & apply problem solving skills
- • Ability to use own initiative, work without the need for direct supervision and prioritise own work
- • Ability to work as part of a team
- • An understanding and ability to work with families from a population with a diverse ethnic, racial and cultural mix and families with a high level of deprivation
- • Excellent interpersonal and communication skills, including excellent telephone manner
- • Ability to deal with distressed clients in a sympathetic manner
- • Ability to set objectives for team members and monitor progress
- • Ability to maintain strict confidentiality in all matters relating to clients
- • Ability to liaise with service users and multidisciplinary teams in a pleasant and helpful manner
- • Self-motivated with ability to work on own initiative without supervision
- • Ability to demonstrate flexibility with the changing needs of the service
- • Strong time management and organisational skills
- • Ability to work in a very busy and occasionally challenging environments
Desirable criteria
- • Experience in Electronic Case management and database systems
- • Ability to persuade, motivate and influence others into taking a different course of action
Other
Essential criteria
- • Self-motivated & able to work autonomously within time constraints
- • Enhanced CRB Check Level
- • Ability to work across organisational boundaries
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Afet Mehmet
- Job title
- Operations and Transformation Manager
- Email address
- [email protected]
- Telephone number
- 07741 298860
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