Job overview

Emergency services are receiving increasing volumes of calls for individuals presenting with acute mental health Issues in the community. A significant proportion of emergency services resource is being used to support individuals struggling with their mental health, who often present with complex issues that require further assessment and ongoing support.
The Mental Health Urgent Triage Team (MHUT) is a partnership between 
Pennine Care Foundation Trust, NWAS and GMP. The post holder will be based within the clinical hub in NWAS and will have training in the use of the EOC software systems. Within the Clinical Hub at EOC the postholder will have access /support of , clinical navigators, shift coordinators, Pharmacist (if on duty) and Performance leads. The postholder will receive training to use the EOC software systems and time to shadow 
another practitioner to support them in this role. Provide timely access to relevant all-age patient information for Greater Manchester residents across the Service Providers’ areas which shall include CAMHS, learning 
disabilities and older people.

Main duties of the job

To work as part of the MHUT service to provide an effective and efficient 
• response to referrals from GMP and NWAS.
• To support service users to access the right care at the right time in the least restrictive way, reducing system pressures across emergency services, our locality EDs and S136 suites.
• To provide urgent triage of mental health related 999 calls using assessment, formulation and decision-making skills to ascertain risk, self-defined crisis and next steps. 
• To complete mental health assessments following triage for those presenting with acute mental health needs.
• To strengthen working relationships between agencies on the front line 
providing mutual education and sharing insight into available local resource and support for local services users.
• To triage 999 calls in relation to mental health with a view to ensuring the patient has access to the most appropriate service and use clinical decision making to establish if an emergency response is still required. 
• Work in partnership with other agencies including NWAS, GMP and VCSE colleagues. 
• To undertake a situation, background, assessment and recommendations (SBAR) assessment for people presenting with acute mental health needs.
• To provide NWAS and GMP crew/colleagues with on-scene support via the professional's line, including s136 consultation. 
• Navigate multiple electronic record systems to support a more informed response to critical risk management.

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel