Job summary
- Main area
- CAMHS
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 311-HYM700-25
- Employer
- Pennine Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Hope/Horizon Unit
- Town
- Bury
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 29/09/2025 23:59
Employer heading
Health Care Support Worker
NHS AfC: Band 3
If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople
https://www.penninecare.nhs.uk/values
Job overview
Health Care Support Worker to work on a busy dynamic CAMHS inpatient Unit. Do you want career opportunities, training, and personal development? Do you demonstrate empathy, kindness and a compassionate attitude to children and young people? Do you want to make difference to young peoples lives? We want YOU!
Main duties of the job
• To undertake and accurately document observations and nursing care in line with Trust Policy and to accurately document nursing care in the nursing notes when required which will then be countersigned by a qualified practitioner
• To ensure the promotion of safety, wellbeing and interests of clients, staff and visitors to the unit if ward based
• To ensure effective communication, either verbal or written, amongst the team, reporting any change or unusual occurrence in an individuals’ behaviour or condition.
• To communicate effectively with patients, staff, families and other external agencies and use a polite telephone manner. To use verbal and non-verbal skills to overcome communication barriers presented by service users due to their mental health or learning disability needs.
• Demonstrate good interpersonal skills and a positive attitude within the team and when dealing with the patients, their families and members of the public
• To contribute to maintaining the ward’s agreed philosophy, aims and objectives.
• To carry out duties as allocated by a qualified practitioner. Engage with patients to undertake activities and carry out duties that have been agreed with a qualified practitioner and follow a care plan. Required to use own initiative and decision making in the planning and delivery of some basic activities
• Provide input to care plan discussions with a qualified practitioner where requested, using knowledge of patient and environment.
Working for our organisation
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
- Flexible working opportunities to support your work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
Detailed job description and main responsibilities
See attached Job Description and Person Specification.
The post holder will assist qualified members of the multi-disciplinary team in providing
care and support to patients. They will assist in the delivery of care under the guidance
of a qualified nurse.
The post holder will assist in establishing care plans and in the delivery care. The
expectation will be to work within the boundaries of agreed instruction, whilst being
supported within Trust procedures and policies.
The post holder will support the development of trainee health care support workers by acting as a role model and mentor, including acting as an assessor for new Health Care Support Workers completing the Care Certificate.
Person specification
Education / Qualifications
Essential criteria
- GCSE (or equivalent level of education) with grade D/E (2/3) or above in English and Maths or functional skills level 1.
- Vocational (or equivalent) Qualification at level 3 in Care or demonstrable equivalent relevant experience to this level
- PMVA training or willingness and ability to complete upon appointment
- Commitment to undertake and complete all essential training in accordance with compliance matrix for this role
Desirable criteria
- Assessor in CC
Experience
Essential criteria
- Experience of working with diverse groups of people developing a range of basic care skills.
- Experience of being able to plan and prioritise own work under the direction of a qualified member of staff
- Experience of carrying out clinical observations
- Range of work procedures and practices, base level of theoretical knowledge
Desirable criteria
- Experience of working in a multi-disciplinary team
Knowledge
Essential criteria
- Some awareness of early prevention of violence and aggression using least restrictive interventions and practices with willingness to undertake & complete PMVA training and engage in techniques as required
- Able to recognise changes in a patient’s mental and physical condition and act appropriately by alerting the qualified practitioner or nurse in charge
- An awareness of stigma and discrimination of people with mental health issues
- Knowledge of care and related procedures, clinical observations, relevant legislation
Desirable criteria
- Understanding of emotional intelligence and reflective practice
Skills and Abilities
Essential criteria
- Basic IT skills – ability to use MS outlook, word, and willing and able to be trained to use Trust IT systems and applications such as Electronic Patient Records or PARIS
- Can demonstrate good interpersonal and verbal and written communication skills.
- Able to respond sensitively to emotional distress and utilise communication skills to deescalate people who are angry or distressed
- Able to develop and maintain effective therapeutic relationships with patients and families and communicate effectively
Desirable criteria
- Willingness to participate in staff induction and training
Work Related Circumstances
Essential criteria
- Willingness to work flexibly across the Trust footprint if required in line with service needs
- Resilient and able to work within a challenging environment
- Requirement to work flexibly and participate in a rota system undertaking a combination of night shifts, weekend work and day shifts. Subject to any requests made and agreed in accordance with the Trusts Flexible Working Policy
Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Laura Shannon
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 0161 716 1174
If you have problems applying, contact
- Address
-
Pennine Care NHS Foundation Trust
225 Old Street
225 Old Street
OL6 7SR
- Telephone
- 01617163181
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