Job overview

To provide efficient and effective administration support to the  Home Treatment Team. To undertake the administration of all referrals received into the team.  To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust’s policies and procedures.

Main duties of the job

·   To undertake the comprehensive administration of all referrals received into the teams.

·     To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and be responsible for the security of the information contained within these systems

·     To collate all relevant available information to enable the effective management of referrals received by the team.

• To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents.  Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.

·     To order and maintain sufficient levels of stationery and supplies for the Team.

• To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.

·     To attend meetings as requested by the teams and to take accurate minutes, process and distribute them as necessary.

·     To work with and support the manager of the Team.

·     To work with and support the Team in their day to day work.

• Control and maintenance of health care records as per Records Management Policy.

  To undertake such other tasks that may be required from time to time by the professional staff within the Teams.

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel