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Job overview

The Administrator will be responsible for processing referrals in a timely manner, ensuring personal identifiable information is recorded accurately and confidentially.

As a very busy service the team administrator will need to multitask, make calls, answering incoming calls, arrange appointments and create correspondence.  They will need to be an excellent communicator  maintaining dignity and confidentiality.

They will need to have a flexible approach providing support to the multidisciplinary team and working with a client group with mental health problems.  There will be client and carer telephone contact, therefore good communication skills are essential.

In order to meet the needs of the service, you may be required from time to time to work outside of your normal area of work. The Trust reserves the right to change your normal area of work to any other location within the Trust.

Previous applicants need not apply

Main duties of the job

We are looking for an enthusiastic administrator to join the Team at Wigan Talking Therapies.  You will be part of a team of administrators providing an administration service to service users, clinicians and other health professionals.

The Team Administrator will be responsible for processing referrals in a timely manner, to ensure all personal information recorded accurately and confidentially.

Answer incoming calls in to the service, arrange appointments, and complete general correspondence letters.

The post holder will provide an administrative function to all the clinical team, answer high volume calls on a daily basis as well as complete administrative tasks.

You will also be expected to complete other administrative duties.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

The postholder will be required to work Monday to Friday between the Service hours of 8.30 a.m. and 4.30 pm to support Talking Therapies Wigan delivering therapy to clients at The Lindamere Unit or Wigan Life Centre.  Please note this post is not open to job share or any home working and is for 37.5 hours per week.