Job summary
- Main area
- Crisis Support
- Grade
- Band 4
- Contract
- Ad-hoc: Bank Contract
- Hours
- Flexible working
- Home or remote working
- Compressed hours
- Job ref
- 349-SMH-7287270*
- Employer
- Manchester University NHS Foundation Trust
- Employer type
- NHS
- Site
- Merseyside
- Town
- Liverpool
- Salary
- £27,485 - £30,162 per annum pro rata
- Salary period
- Yearly
- Closing
- 13/08/2025 23:59
Employer heading

On Call Crisis Workers
Band 4
Job overview
We are looking to appoint a number of enthusiastic individuals to join our established team of on-call crisis workers at SAFE Place, our Merseyside Sexual Assault Referral Centre site in Liverpool.
The post holder will provide crisis management for patients that attend the Centre for a forensic medical examination outside of normal office hour
Candidates must also be aware that there is a future requirement for all SARC staff to provide a DNA sample for elimination purposes.
Main duties of the job
This is a bank contract offering on-call services 24 hours a day across a variety of shifts. £14.51 per on call shift and £14.15 per hour call out
and telephone calls.
The out of hours crisis workers will work on a rota basis between the hours of:7pm and 8am Monday-Friday on call from home. 8am-4pm, 4pm – Midnight on Saturday, Sunday, and Public Holidays on call from home. The post holder would be expected to work a minimum of 4 on call shifts per month
The post holder will provide telephone support and information and crisis management to clients attending for a forensic medical examination.
The successful applicants will receive full training to enable them to provide crisis support to adults and young people attending for forensic examination/medical assessment and out of hours telephone support and information.
You will have some previous experience of working with people in a supportive role. You will have some understanding of safeguarding and possess a calming influence in stressful crisis situations. You must be highly organised, self motivated and able to work effectively on your own initiative as well as part of a multidisciplinary team. You must be able to attend the SAFE Place Merseyside within 30-60 minutes of a call out, be able to drive and have a clean driving license.
Working for our organisation
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].
We’re looking forward to hearing from you!
Person specification
Qualifications
Essential criteria
- Good general education.
Desirable criteria
- NVQ Level 3, Counselling Qualification, Safeguarding training
Knowledge and Experience
Essential criteria
- Understand the impact rape and sexual assault can have on victims.
- Previous recent experience of directly working with people in a supportive/advocacy role.
- Understand the nature of SARC and issues in relation to victims of rape or sexual assault.
- Possess an understanding of confidentiality and safeguarding.
Desirable criteria
- Previous experience of telephone support work such as Samaritans.
- Previous experience of working in a healthcare setting.
- Previous experience of working with people in traumatic or crisis situations.
Skills
Essential criteria
- Have good listening, interpersonal, written, and verbal communication skills.
- Be able to work out of hours, evenings, weekends, Public holidays.
- Ability to work a part of a multidisciplinary team
- Ability to utilise supervision effectively
- Have a flexible approach based around victim’s needs & the SARC.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Paula Askew
- Job title
- Crisis Worker Lead
- Email address
- [email protected]
- Telephone number
- 0151 295 3550
- Additional information
Please contact Paula Askew for information if required
tel: 0151 295 3550
List jobs with Manchester University NHS Foundation Trust in Administrative Services or all sectors