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Job summary

Main area
Crisis Support
Grade
Band 4
Contract
Ad-hoc: Bank Contract
Hours
  • Flexible working
  • Home or remote working
  • Compressed hours
0 hours per week (Ad-hoc Bank Contract)
Job ref
349-SMH-7287270*
Employer
Manchester University NHS Foundation Trust
Employer type
NHS
Site
Merseyside
Town
Liverpool
Salary
£27,485 - £30,162 per annum pro rata
Salary period
Yearly
Closing
13/08/2025 23:59

Employer heading

Manchester University NHS Foundation Trust logo

On Call Crisis Workers

Band 4

Job overview

We are looking to appoint a number of enthusiastic individuals to join our established team of on-call crisis workers at SAFE Place, our Merseyside Sexual Assault Referral Centre site in Liverpool.

The post holder will provide crisis management for patients that attend the Centre for a forensic medical examination outside of normal office hour

Candidates must also be aware that there is a future requirement for all SARC staff to provide a DNA sample for elimination purposes.

 

Main duties of the job

This is a bank contract offering on-call services 24 hours a day across a variety of shifts. £14.51 per on call shift and £14.15 per hour call out
and telephone calls.

The out of hours crisis workers will work on a rota basis between the hours of:7pm and 8am Monday-Friday on call from home. 8am-4pm, 4pm – Midnight on Saturday, Sunday, and Public Holidays on call from home. The post holder would be expected to work a minimum of 4 on call shifts per month

The post holder will provide telephone support and information and crisis management to clients attending for a forensic medical examination.

The successful applicants will receive full training to enable them to provide crisis support to adults and young people attending for forensic examination/medical assessment and out of hours telephone support and information. 

You will have some previous experience of working with people in a supportive role. You will have some understanding of safeguarding and possess a calming influence in stressful crisis situations. You must be highly organised, self motivated and able to work effectively on your own initiative as well as part of a multidisciplinary team. You must be able to attend the SAFE Place Merseyside within 30-60 minutes of a call out, be able to drive and have a clean driving license.

 

Working for our organisation

MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.  So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form. 

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].

We’re looking forward to hearing from you!

Person specification

Qualifications

Essential criteria
  • Good general education.
Desirable criteria
  • NVQ Level 3, Counselling Qualification, Safeguarding training

Knowledge and Experience

Essential criteria
  • Understand the impact rape and sexual assault can have on victims.
  • Previous recent experience of directly working with people in a supportive/advocacy role.
  • Understand the nature of SARC and issues in relation to victims of rape or sexual assault.
  • Possess an understanding of confidentiality and safeguarding.
Desirable criteria
  • Previous experience of telephone support work such as Samaritans.
  • Previous experience of working in a healthcare setting.
  • Previous experience of working with people in traumatic or crisis situations.

Skills

Essential criteria
  • Have good listening, interpersonal, written, and verbal communication skills.
  • Be able to work out of hours, evenings, weekends, Public holidays.
  • Ability to work a part of a multidisciplinary team
  • Ability to utilise supervision effectively
  • Have a flexible approach based around victim’s needs & the SARC.

Employer certification / accreditation badges

Veteran AwareApprenticeships logoArmed Forces Covenant Gold AwardDisability confident employerStep into healthHappy to Talk Flexible Working

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Paula Askew
Job title
Crisis Worker Lead
Email address
[email protected]
Telephone number
0151 295 3550
Additional information

Please contact Paula Askew for information if required

[email protected]

tel: 0151 295 3550

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