Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday. Happy to discuss flexible working)
- Job ref
- 437-6203770
- Employer
- Greater Manchester Mental Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Andersen Ward, Mother & Baby Unit, Laureate House
- Town
- Manchester
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 06/05/2024 23:59
Employer heading
Ward Clerk
Band 3
Job overview
An exciting opportunity has arisen to join our Administration Team at Laureate House on the Andersen Ward Mother & Baby Unit. Your duties will include supporting patients and their relatives on the Ward as well as providing a comprehensive administrative support to the team of doctors, nurses, support workers and other professionals involved in patient care.
The post holder will provide an efficient and professional service ensuring quality service to all users, their families and professionals contacting the Ward. The post holder may also be required to cover other wards within Laureate House, to provide support during absence of other administrators as well as support the Perinatal Outreach Team and Perinatal Community Team.
Main duties of the job
To be an initial point of contact for the service and respond to all enquiries in a professional and sensitive manner, and, to provide a responsive, comprehensive clerical and administrative service to the multi-disciplinary team, in order to support them to provide an efficient and effective service for the benefit of the service user group and their families.
Perfect candidate will have a flexible approach in providing administration support to the teams working with a client group with mental health problems. There will be client and carer telephone contact and also, face-to-face contact on daily basis therefore, good communication skills are essential.
The post holder may also be required to cover other wards within Laureate House, to provide support during absence of other administrators as well as support the Perinatal Outreach Team and Perinatal Community Team.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
See attached detailed job description and person specification:
Staff benefits
- Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person specification
Experience
Essential criteria
- Experience of dealing with a range of people in person and over the telephone
- Experience of carrying out administrative duties to complete a piece of work in a methodical, efficient and timely manner to meet a set deadline
- Maths/English GCSE grade C
Desirable criteria
- Experience of working as part of a team in order to achieve a shared vision/goal
- Experience working in an admin role in a clinical environment
Education /Qualifications
Essential criteria
- Ability to use Microsoft Office Software (Word, Excel etc)
- GCSE Maths/English grade C
Desirable criteria
- NVQ Level 2 in Business Administration or equivalent demonstrable experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Neil Jarvis
- Job title
- Administration & Performance Manager
- Email address
- [email protected]
- Telephone number
- 0161 271 0122
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