Job summary
Employer heading
Booking and Scheduling Coordinator RMCH
Band 3
Job overview
We are looking for two dynamic individual to join out Outpatient Coordinator's Team based within the Royal Manchester Children's Hospital at Manchester University NHS Foundation Trust.
Main duties of the job
Duties will include appointment bookings within the current waiting times, cancellation of clinics and arranging additional clinics.
You should have good IT skills and be able to priorities your own workload. You should enjoy working with other people to provide a first class service.
You will ideally have administration experience, excellent communication & organisational skills. You must be able to use your own initiative, be flexible and work independently.
In return personal development will be encouraged through in house training and yearly appraisals.
Dealing with queries from internal and external contacts by phone and e-mail and providing an efficient and effective administration service
Operating within clearly defined limits of the policies, procedures, protocols and guidelines of the department and with readily available supervision, as part of a team of co-ordinators this post carries responsibility for the smooth running of the Outpatients areas reflecting high quality customer care in all daily activities. This includes supporting the achievement of Outpatient waiting time targets.
Working for our organisation
MFT is England’s largest NHS Trust with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our over 28,000 workforce to pursue their career goals. We set standards that other Trusts seek to emulate so you’ll benefit from an extraordinary scale of opportunity.
We’re also creating a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research & innovation through the introduction of Hive; our new Electronic Patient Record system, launching in September 2022.
We’re proud to be a major academic Research Centre & Education provider, offering a robust infrastructure to facilitate high-quality research programmes. Moreover, we’re excited to be progressing our MFT Green Plan along with our vison to become an Anchor Organisation, creating new jobs, promoting healthy lifestyles, developing skills and contributing to a zero-carbon environment for the benefit of the local neighbourhood.
At MFT, we create & foster a culture of inclusion & belonging, provide equal opportunities for career development that are fair, open & transparent, protecting your health & wellbeing & shaping MFT’s future together.
Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].
We’re looking forward to hearing from you!
Person specification
Experience
Essential criteria
- Good communication skills
- Able to work to dealines
- Ability to work within a team
- Understanding of confidentiality/data protection
- Good knowledge of computer systems and ability to transfer information accurately
Desirable criteria
- Customer care experience
- Understanding of NHS waiting targets
- Booking and Scheduling Background
- Experience of EPR systems
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Miss Victoria Moseley
- Job title
- e-RS/Template Manager
- Email address
- [email protected]
- Telephone number
- 0161 701 4023
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