Job summary
- Main area
- Central Administration
- Grade
- Band 2
- Contract
- Bank
- Hours
- Full time
- Part time
- Flexible working
- Other
- Job ref
- 413-BANK-ADMIN-2026-A
- Employer
- The Christie NHS Foundation Trust
- Employer type
- NHS
- Site
- Central Admin Bank Pool - E00040
- Town
- Manchester
- Salary
- £25,272 per annum, pro rata
- Salary period
- Yearly
- Closing
- 21/07/2026 23:59
Employer heading
Bank Admin and Clerical Clerk
Band 2
Job overview
Are you highly motivated and flexible with excellent communication and keyboard skills?
An exciting opportunity has arisen for enthusiastic individuals to become a part of the Central Services Directorate administrative teams ensuring that patients coming into the department are dealt with in an efficient, timely and courteous manner. Supporting the medical staff using the Careflow patient administration system.
The successful candidates will rotate between all Central Administration areas and will learn a wide array of skills from frontline services to back-office duties. Full training and support will be given.
Main duties of the job
- Responsible for registering and triaging new patients to The Christie on the appropriate patient administration system including routine use of case note tracking system.
- Responsible for the retrieval of outside notes and films and reports as requested.
- To contact patients by phone with regards to their appointments and to annotate in CWP.
- To book patients’ transport as per protocol and request interpreters as appropriate
- File all relevant paperwork into patient case notes appropriately.
- Print out and copy relevant paperwork that has been requested via the SARs
team. - Collate and disseminate all incoming and outgoing correspondence appropriately.
- To deal effectively with all telephone calls in conjunction with the cancellation and rebooking of patient’s treatments and appointments, and effectively communicate queries from patients, GPs, Hospices, and other outside agencies. Develop positive and working relationships with managerial, non-clinical and clinical staff across the Trust.
- Show compassion and understanding when exposed to destressing/emotional and unpleasant circumstances taking personal action/escalation to resolve patient issues concerns or complaints.
- Communicate sensitive information in a diplomatic manner with departments both internally and externally.
- Work flexibly on a rotational rota as and when required.
- Work independently at times.
Working for our organisation
The Christie specialises in cancer treatment, research and education. It is the largest single site cancer centre in Europe.
Treating more than 44,000 patients a year from across the UK, we became the first UK centre to be officially accredited as a comprehensive cancer centre. We also have our own dedicated hospital charity to improve care for our patients and their families.
Detailed job description and main responsibilities
Person specification
Qualifications
Essential criteria
- Secondary-level education GCSE Maths and English at C-grade or above, or equivalent
Desirable criteria
- Evidence of further development
- European Computer Driving Licence or equivalent
- NVQ Level 2 or equivalent
Experience
Essential criteria
- Previous administrative and clerical experience
Desirable criteria
- Previous administrative and clerical experience in a hospital environment
Skills
Essential criteria
- Good communication skills
- Basic IT and keyboarding skills
- Ability to prioritise workload
- Excellent telephone manner
- Attention to detail and accuracy
Knowledge
Essential criteria
- Knowledge and familiarity with a range of software including Word, Excel, database packages, e-mail and web browsers.
Desirable criteria
- Basic knowledge of medical terminology
Other
Essential criteria
- Ability to work under pressure
- Ability to work unsupervised or as part of a team
- Good time management skills
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Robrt Goodall
- Job title
- Support Manager
- Email address
- [email protected]
- Telephone number
- 0161 446 3656
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