Job overview

An exciting opportunity has arisen for an Urology Nurse Secretary to work with a team of Urology Nurse Specialists who work across Northern Care Alliance.

You should  be able to use their own initiative and able to carry out audio typing whilst having an awareness of medical terminology. The role will also include assisting the Nurse Specialists with the management of patient pathways, this will include entering data on to Trust systems, dealing with patient phone calls and liaising with community teams/GP practices as required.

Main duties of the job

• Deal with telephone communications and type letters with a potentially distressing or emotional content
• Liaise with relevant departments to ensure that any further actions/appointments are requested following transcription of clinical correspondence
• The post holder will provide medical transcription and administrative support to the Urology CNS Team; guided by standard operating procedures
• Provide non-clinical advice and information to patients/clients/relatives, exercising judgement when dealing with enquiries, analysing and resolving appointment/admission schedule issues
• Carry out administrative instructions that are dictated in the letters transcribed to include booking appointments and admissions via the Booking and Scheduling Department
• Bring to the attention of the Urology Nurse Specialists any investigations, results that are pending and require action or inclusion in the NPSA 16 Investigations Tracking Systems, following transcription of clinical correspondence
• Assist colleagues with transcription outputs
• Undertake routine office duties including electronic case note tracking, photocopying, faxing/emailing and filing of correspondence and results and maintenance of records when required
• Ensure patients receive accurate and authorised information in accordance with local and national guidelines

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester.  Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.