Job summary
- Main area
- Admin
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Happy to discuss flexible working)
- Job ref
- 437-8255711
- Employer
- Greater Manchester Mental Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Riverside Centre
- Town
- Prestwich
- Salary
- £25,760 - £27,476 per annum pro rata
- Salary period
- Yearly
- Closing
- 28/09/2026 23:59
Employer heading
Team Administrator
Band 3
Job overview
The post holder will provide an administrative function to the Referral and Triage Practitioners within the Specialist Community Forensic Team. The Team Administrator will co-ordinate the patient referral pathway with responsibility for ensuring referrals are processed, assessments are arranged and the process is conducted within the required timeframes.
Main duties of the job
The post holder will undertake general office duties including minuting team meetings, typing of letters and correspondence and managing mailboxes. They will answer and manage calls from patients and their carers / relatives and other health and social care professionals.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
· Co-ordinate and direct contact for written and telephone enquiries for referrals to AFS on behalf of Referral and Triage Practitioners, using judgement to establish validity and priority of the contact.
· Deal with any patient enquiries, providing information about the referral process, using judgement and always observing patient confidentiality.
Process all referrals received, ensuring updates to clinical information systems align with Trust and service guidelines.
· Monitor shared administration email inboxes and action as appropriate and in a timely manner.
· Liaise with outside agencies, other hospitals, medical services, clients and their relatives using their knowledge and judgement of any given situation ensuring clear information flow.
· As directed, record activity onto the appropriate medium, meeting all required deadlines.
· Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
· Maintain accurate and up-to-date patient records, including referral information.
· To input good quality data in the EPR to support with driving quality improvement and performance.
Person specification
Education / Qualifications
Essential criteria
- • Relevant level 3 competency-based qualification (such as RSA or NVQ) • 2 years previous office experience or equivalent experience
Desirable criteria
- IT related qualification
Experience
Essential criteria
- • Use of VDU • Working in a confidential environment • Secretarial or administrative experience • Experience of improving data Quality • Meeting minute taking experience.
Desirable criteria
- • Use of office equipment • Medical terminology • Contact with patients / service users.
Knowledge
Essential criteria
- • The Data Protection Act • Patient Confidentiality
Desirable criteria
- • Use of EPR systems • Use of office equipment
Skills and Abilities
Essential criteria
- • Effective time management skills • The ability to prioritise and plan conflicting, and complex work demands • An excellent telephone Manner • Outstanding communication Skills • Advanced keyboard Skills • The ability to navigate IT systems, inc Word, Excel and Outlook • A caring and sensitive attitude when communicating with staff and patients • Ability to be numerate and provide statistical data accurately.
Desirable criteria
- • Patient administration background • Knowledge of PARIS systems • Advanced keyboard skills
Other Requirements
Essential criteria
- • Use of VDUs for a long period of time
Desirable criteria
- • There is an occasional requirement to travel across the wide footprint of the Trust to attend meetings and events relevant to the role.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Molly Anderson
- Job title
- Administration Manager
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