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Job summary

Main area
Administration
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Happy to discuss flexible working)
Job ref
437-8255711-A
Employer
Greater Manchester Mental Health NHS Foundation Trust
Employer type
NHS
Site
Riverside Centre
Town
Prestwich
Salary
£25,760 - £27,476 per annum pro rata
Salary period
Yearly
Closing
05/11/2026 23:59

Employer heading

Greater Manchester Mental Health NHS Foundation Trust logo

Team Administrator

Band 3

Job overview

**Previous applicants need not apply**

The post holder will provide an administrative function to the Referral and Triage Practitioners within the Specialist Community Forensic Team.  The Team Administrator will co-ordinate the patient referral pathway with responsibility for ensuring referrals are processed, assessments are arranged and the process is conducted within the required timeframes.   

Main duties of the job

The post holder will undertake general office duties including minuting team meetings, typing of letters and correspondence and managing mailboxes.   They will answer and manage calls from patients and their carers / relatives and other health and social care professionals. 

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

·     Please see attached job description and person specification

Staff benefits

  • Pay Enhancements:  – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts
  • fuelGenie Fuel Cards (for applicable roles)

Person specification

Education / Qualifications

Essential criteria
  • • Relevant level 3 competency-based qualification (such as RSA or NVQ) • 2 years previous office experience or equivalent experience
Desirable criteria
  • IT related qualification

Experience

Essential criteria
  • • Use of VDU • Working in a confidential environment • Secretarial or administrative experience • Experience of improving data Quality • Meeting minute taking experience.
Desirable criteria
  • • Use of office equipment • Medical terminology • Contact with patients / service users.

Knowledge

Essential criteria
  • • The Data Protection Act • Patient Confidentiality
Desirable criteria
  • • Use of EPR systems • Use of office equipment

Skills and Abilities

Essential criteria
  • • Effective time management skills • The ability to prioritise and plan conflicting, and complex work demands • An excellent telephone Manner • Outstanding communication Skills • Advanced keyboard Skills • The ability to navigate IT systems, inc Word, Excel and Outlook • A caring and sensitive attitude when communicating with staff and patients • Ability to be numerate and provide statistical data accurately.
Desirable criteria
  • • Patient administration background • Knowledge of PARIS systems • Advanced keyboard skills

Other Requirements

Essential criteria
  • • Use of VDUs for a long period of time
Desirable criteria
  • • There is an occasional requirement to travel across the wide footprint of the Trust to attend meetings and events relevant to the role.

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardWe are a Living Wage EmployerApprenticeships logoNo smoking policyHSJ Best places to workDefence Employer Recognition Scheme (ERS) - BronzeWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerGM Good Employment Charter

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Molly Anderson
Job title
Administration Manager
Email address
[email protected]
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