Job summary
- Main area
- IM&T
- Grade
- Band 5
- Contract
- Fixed term: 18 months (Position is subject to funding for the Patient Engagement Portal)
- Hours
- Full time - 37.5 hours per week (Dependent on Service priorities, may be a need to work outside of normal 9-5 hours - Happy to discuss flexible working)
- Job ref
- 437-7777297
- Employer
- Greater Manchester Mental Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Prestwich Hospital Site initially leading to possible Remote Working
- Town
- Prestwich, Manchester
- Salary
- £31,049 - £37,796 per annum pro rata
- Salary period
- Yearly
- Closing
- 02/03/2026 23:59
Employer heading
Digital Systems Support and Training Officer
Band 5
Job overview
We are looking to recruit to a vacancy within the team for a Digital System Support and Training Officer (DiSSTO).
Applications are invited from suitably skilled individuals who have a proven track record of experience across a number of areas including:
- Training experience including determining training needs and learning objectives
- Development of materials, planning and delivering training courses
- Experience of fault analysis and corrective action
- Ability to prioritise workload and manage competing demands
- Ability to work with minimum supervision and use own initiative
- An understanding of the rationale and requirements of System Upgrade management
- Experience of providing a support service through a variety of methods
The ideal candidate will also possess the following attributes:
- The ability to manage multiple pieces of work whilst ensuring deadlines are met.
- The ability to problem-solve and think innovatively to resolve issues
- Demonstrable interpersonal skills including both verbal and written communications
- Good time management skill
Main duties of the job
The Digital Systems Support & Training Officer will be responsible for supporting GMMH systems users with all aspects of systems administration and user training/support. The role will focus on ensuring that systems users have appropriate support and guidance before, during and after they are given access to GMMH systems. This will typically involve identifying training needs, determining learning objectives, developing training materials and planning/delivering training to users. The role will also involve certain system administration/maintenance duties in close liaison with IM&T colleagues, end users and staff within services.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
See attached detailed job description and person specification:
Staff benefits:
- Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person specification
Experience
Essential criteria
- Systems Training Experience
- Experience of Undertaking System Administrator Tasks
- Operational/Administrative experience of digital information systems
- Experience of producing guidance
- Experience of providing a support service
- Experience of fault analysis and corrective actions
- Ability to act on own initiative
Desirable criteria
- Experience of creating materials using Captivate or similar
- Experience of working within a clinical service
Knowledge
Essential criteria
- Awareness and understanding of national digital related initiatives
- Knowledge of IG and DPP
- Ability to analyse and act on training evaluation feedback
Desirable criteria
- Knowledge of Mental Health Services
- Understanding of NHS Data Standards and Definitions
Skills and Abilities
Essential criteria
- An adaptable and flexible approach to work
- Excellent organisational skills and ability to work to deadlines
- Ability to use appropriate initiative, prioritise workload and manage competing demands
- Excellent oral, written communication and presentation skills
- Ability to produce clear, concise documents, information and reports for a wide range of stakeholders.
Desirable criteria
- Supervision of junior staff
Education/Qualifications
Essential criteria
- Recognised qualification in computer software use (e.g. ECDL) or equivalent level of experience
- Evidence of continuing professional development
Desirable criteria
- Recognised teaching qualification e.g. PTLLS (Preparing to Teach in the Lifelong Learning Sector)
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Clare McNamara
- Job title
- System Manager
- Email address
- [email protected]
- Telephone number
- 0161 271 0115
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