Job vacancy: Digital Systems Support and Training Officer, Greater Manchester Mental Health NHS Foundation Trust, Prestwich, Manchester

Job summary

Main area: IM&T
Grade: Band 5
Contract: Fixed term: 15 months (Position is subject to funding for the Patient Engagement Portal)
Hours: Full time - 37.5 hours per week (Dependent on Service priorities, may be a need to work outside of normal 9-5 hours - Happy to discuss flexible working)
Job ref: 437-8089831

Employer: Greater Manchester Mental Health NHS Foundation Trust
Employer type: NHS
Site: Prestwich Hospital Site initially leading to possible Remote Working
Town: Prestwich, Manchester
Salary: £32,073 - £39,043 per annum pro rata
Salary period: Yearly
Closing: 10/08/2026 23:59

Digital Systems Support and Training Officer

Band 5

Detailed job description and main responsibilities

See attached detailed job description and person specification:

Staff benefits:

Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
Excellent pension
Cycle to work scheme
Salary sacrifice car scheme
Wellbeing programme
Blue Light Card Discounts

Person specification

Experience

Essential criteria

Systems Training Experience
Experience of Undertaking System Administrator Tasks
Operational/Administrative experience of digital information systems
Experience of producing guidance
Experience of providing a support service
Experience of fault analysis and corrective actions
Ability to act on own initiative

Desirable criteria

Experience of creating materials using Captivate or similar
Experience of working within a clinical service

Knowledge

Essential criteria

Awareness and understanding of national digital related initiatives
Knowledge of IG and DPP
Ability to analyse and act on training evaluation feedback

Desirable criteria

Knowledge of Mental Health Services
Understanding of NHS Data Standards and Definitions

Skills and Abilities

Essential criteria

An adaptable and flexible approach to work
Excellent organisational skills and ability to work to deadlines
Ability to use appropriate initiative, prioritise workload and manage competing demands
Excellent oral, written communication and presentation skills
Ability to produce clear, concise documents, information and reports for a wide range of stakeholders.

Desirable criteria

Supervision of junior staff

Education/Qualifications

Essential criteria

Recognised qualification in computer software use (e.g. ECDL) or equivalent level of experience
Evidence of continuing professional development

Desirable criteria

Recognised teaching qualification e.g. PTLLS (Preparing to Teach in the Lifelong Learning Sector)

Important Information about working for GMMH:

All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website www.nhsemployers.org

The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Use of Artificial Intelligence (AI) when writing job applications

A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.

We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click here.

If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it here.

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

**Please note, this vacancy may be closed at any time if sufficient applications have been received**