Job overview

An exciting opportunity has arisen for a Reception Service Clerk to work in  Reception Services within Patient Access and Administration. With demand on our services at an all-time high, the role our department provides has never been more critical.

We will give you:

The chance to make a difference to people in our local communities;

Career development opportunities;

Support of a wider team or peers and colleagues;

Dedicated wellbeing programme.

We have positions available to support Reception Services at Rochdale Infirmary, which are full-time 37.5 hours per week, covering up to 7 days.

Previous applicants need not apply.

Main duties of the job

1.    Develop and maintain effective relationships with users of the Reception Service through excellent communication and customer services skills particularly colleagues within PAA.

2.    Perform reception duties for receptions staffed by Reception Services including Outpatients, Physio, Cardio-Respiratory Investigations, CDC and Endoscopy units.

3.    Provide a friendly and approachable patient reception service across Trust reception desks, across Trust sites and service areas delivering a high level of professionalism and customer service for each patient and the Trust’s clinical teams.

4.     Check patients into and out of clinics ensuring accurate data capture and entry of patient personal information and clinical information in relation to clinic appointments including information on clinic outcome forms.

5.    Ensure that the appointment check-in process in undertaken in line with Trust procedures. This includes asking patients questions on overseas visitor’s status and escalating concerns to the Overseas Visitors Manager and team.

6.    Ensures data entry onto Trust systems is consistent with workflows and follow standard operating procedures.

7.    Undertake booking and scheduling of appointments to a range of services including outpatient, diagnostic, endoscopy, day case and inpatient areas. Including both full booking and adding to waiting list for services undertaking partial booking including escalating of capacity issues.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester.  Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.