Job overview

We are looking to employ a highly motivated and organised individual to join our Reception Team in the Urgent Treatment Centre

We are looking for 1 staff member to work a set rota pattern (23.5h per week (or multiple part time staff equalling this) to work approximately 12pm-5.30pm Monday-Friday) and 1 staff member to work 35h per week (or multiple part time staff members equalling this) to work flexibly over a 7 day, 24h rota. Please detail in your application which you wish to apply for if you have a preference. 

The post will involve registering and dealing with patients, ensuring a smooth start to their journey through UTC. It will also include general office duties including scanning, filing, making clinic appointments, dealing with telephone calls, provide clerical support to the department and admitting patients. 

In this role, you will be the first point of contact for patients and visitors, providing a welcoming and efficient reception service. You will be responsible for dealing with patients in a professional, courteous, and sensitive manner, recognising that individuals may be distressed, anxious, or unwell.

Main duties of the job

• You must have excellent customer service skills, be dedicated and courteous.
• You will also have excellent verbal and written communication skills and excellent keyboard skills.
• You must be able to deal with sensitive/confidential issues, be flexible and be a team player.
• You may be required to cover early, late, night and weekend shifts.
• Maintain strict confidentiality of patient information at all times, in accordance with data protection legislation and Trust policies.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.