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Job summary

Main area
Administrative and Clerical
Grade
NHS AfC: Band 3
Contract
Secondment: 12 months
Hours
Full time - 37.5 hours per week
Job ref
311-HYM829-26-A
Employer
Pennine Care NHS Foundation Trust
Employer type
NHS
Site
#Thrive, The Croft Shifa Health Centre
Town
Rochdale
Salary
£25,760 - £27,476 pa, pro rata
Salary period
Yearly
Closing
05/11/2026 23:59

Employer heading

Pennine Care NHS Foundation Trust logo

Team Secretary

NHS AfC: Band 3

 

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople

https://www.penninecare.nhs.uk/values

 

Job overview

Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.

An exciting opportunity has arisen to be the Team Secretary in our national award winning emotional health and wellbeing service, #Thrive based in Rochdale. #Thrive is a service for young people aged up to 19. We have a fantastic reputation for providing innovative support to young people in the area. The service is provided by Pennine Care in conjunction with Your Trust and is co-located with our Young Peoples Mental Health Support Team and Parent Infant Mental Health Service.   If you enjoy working as part of a busy team and share our vision to provide excellent quality care at the an early intervention level then consider applying to join us. We also benefit from being close to a number of shops and have free parking. 

Main duties of the job

The post holder will be responsible for contributing to the provisions of an efficient 
and effective service with excellent standards of customer care and referral 
processes within the Service.

• Provide administrative support to the service.
• Ensure the provision of support to the administrative lead and the wider 
management team which includes processing of referrals, support for the daily 
duty manager (as directed), typing appointment and clinical letters, assessments, 
care plans, reports and non-clinical correspondence.
• Log all new referrals onto Paris, allocating these to caseloads when authorised.
• Input all new patient demographic data onto the Paris system.
• Maintaining patient health records, ensuring that patient information is up to date 
and the records are kept in good order, with replacement records generated 
when the condition requires.
• Pull regular reports from Paris of pending referrals and ensuring resolutions in a 
timely manner, also ensuring the systems are accurate and up to date.

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

  • Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
  • Flexible working opportunities to support your work/life balance
  • Access to Continued Professional Development
  • Involvement in improvement and research activities
  • Health and Wellbeing activities and access to an excellent staff wellbeing service
  • Access to staff discounts across retail, leisure and travel

Detailed job description and main responsibilities

• Provide administrative support to the service.
• Ensure the provision of support to the administrative lead and the wider 
management team which includes processing of referrals, support for the daily 
duty manager (as directed), typing appointment and clinical letters, assessments, 
care plans, reports and non-clinical correspondence.
• Log all new referrals onto Paris, allocating these to caseloads when authorised.
• Input all new patient demographic data onto the Paris system.
• Maintaining patient health records, ensuring that patient information is up to date 
and the records are kept in good order, with replacement records generated 
when the condition requires.
• Pull regular reports from Paris of pending referrals and ensuring resolutions in a 
timely manner, also ensuring the systems are accurate and up to date.
• Provide support for the management of the referral system in the service on a 
day-to day basis.
• Create and achieve a balance in the workload by prioritising and delegating work 
as necessary and monitoring the situation on a daily basis.
• Maintain information systems including Paris in accordance with directives from 
the Operational Co-ordinator.
• To support the booking system, ensuring all appointments and client information 
is recorded on Paris. To report any potential problems to the Operational Coordinator. To become involved in service systems process for booking new 
patient appointments when required.
• Provide weekly statistical data for analysis including monitoring waiting times and 
taking necessary action to address and alleviate potential problems.
• Dealing with telephone queries from sometimes distressed service users with 
minimum supervision verifying that all patient data is correct and any 
amendments made.
• Filing any relevant documentation in patient records.
AFC 15/06/17 JME-146-17 Team Secretary Band 3
• Ensuring that an efficient and courteous service is offered to all service users and 
that confidentiality is strictly maintained.
• Be aware of all policies and procedures in relation to health records.
• Attendance at relevant meetings as directed by the Operational Coordinator to 
take notes / minutes, type up minutes of the meeting and feedback accordingly. 
• Any other duties commensurate with the post as instructed by the Operational 
Coordinator
• The post holder will be expected to be able to take on the above duties in 
addition to their current job, but it may be necessary to adjust workloads 
accordingly and delegate some tasks as appropriate.
• To work flexibly including availability to work evenings and weekends.

 

Person specification

Education/Qualifications

Essential criteria
  • • Good level of general education including GCSE English.
  • • Competence with working on Microsoft Office Suite
  • • RSA / NVQ Level 3 typing / diploma in secretarial studies or equivalent
Desirable criteria
  • • ECDL
  • • NHS experience
  • • Awareness of Paris system

Experience

Essential criteria
  • • Experience within a health/social care setting.
  • • Experience of working within a highly stressful environment.
Desirable criteria
  • • Ability to demonstrate effective utilisation of resources.
  • • Previous experience within mental health teams.

Skills and Abilities

Essential criteria
  • • Problem-solving skills.
  • • Ability to work well and efficiently under pressure.
  • • Ability to remain calm under pressure when dealing with stressful working conditions.
  • • Ability to work on own initiative and as part of a multi-disciplinary team
  • Customer care skills

Employer certification / accreditation badges

Veteran AwareNo smoking policyDisability confident employerNorth West BAME

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Mark Wood
Job title
Covering Operational Manager for #Thrive
Email address
[email protected]
Telephone number
0161 716 2844

If you have problems applying, contact

Address
Pennine Care NHS Foundation Trust
225 Old Street
225 Old Street
OL6 7SR
Telephone
01617163181
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