Job overview

An exciting opportunity has arisen for a Band 5 Support Manager at the Northern Care Alliance (NCA) to join our Surgical Team. You will work across Salford Royal Hospital, Fairfield General Hospital, Rochdale Infirmary, Royal Oldham Hospital

Clinical groups cover the NCA sites so you will be required to travel between all hospital & Satellite sites.  

As a Support Manager you will  support the day to day operational service requirements across a number of selected services and assist the Operations Lead Manager in ensuring the Clinical Service Unit  meets its key performance indicators in relation to access standards, activity and line management of administrative staff where indicated.

Main duties of the job

The Support Manager plays a key role in the day-to-day operational management of clinical services, supporting delivery of safe, effective, and high-quality patient care.

Operational Management:

Support the Operations Lead in running services, including outpatient clinics, theatre lists, patient flow, and waiting lists.

Performance & Targets:

Monitor and support delivery of key targets such as RTT and cancer pathways, including validation, tracking patients, and escalating delays.

Workforce Management:

Oversee medical staffing processes including rota coordination, attendance, sickness monitoring, mandatory training compliance, and HR processes.

Patient Pathway & Experience:

Track patient journeys, manage delays, respond to complaints (PALS/incidents), and ensure patient-centred care.

Communication & Collaboration:

Build strong relationships across multidisciplinary teams, communicate effectively at all levels, and support service development.

Data & Analysis:

Analyse complex performance, capacity, and demand data to inform decision-making and drive service improvements.

Service Improvement & Governance:

Support quality improvement initiatives (e.g. PDSA cycles), clinical governance, risk management, and policy compliance.

Financial & Resource Management:

Assist with budget management, cost improvement plans, and ensure efficient use of resources and capacity.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.