Job overview

An opportunity has arisen to provide comprehensive administrative support to our busy Brooke Treatment Unit.

You will be responsible for supporting the effective and efficient running of the unit alongside the Ward Manager and Operational Service Team in order to meet the ward objectives and those of the organisation.

Key responsibilities include maintaining an elective waiting list, arranging and coordinating patient admissions and discharges,  and to provide day to day administrative support to the unit.

The Administrator will be expected to work with minimum supervision.

The role is challenging, encompassing many elements and requires excellent organisational and communication skills.

Main duties of the job

• Maintaining the waiting list for patients requiring urgent, semi urgent or planned admissions to the ward. Organising patient admissions and discharges including transfers to and from other hospitals.
• Manning Reception desk in the absence of the Receptionist, meeting and greeting patients and clerking patients on the system
• Liaising with Medical and Nursing staff, MDT team and other departments to ensure patients investigations are carried out promptly.
• Fulfilling general administrative duties including updating files containing sensitive/ personal and confidential information relating to patients on the ward.
• Organising case conferences, professional meetings and ad hoc meetings as required, ensuring all parties concerned are notified of the time/date/venue etc.
• Dealing with enquiries from service users/ relatives and visitors at time of stress and uncertainty which may be of a distressing, emotional or sensitive nature.
• Organising outpatient appointments for patients requiring follow ups post discharge.
• To assist ward managers/matrons in the investigation of non-clinical adverse events with appropriate support and supervision.
• To support the ward managers/matrons to sustain high levels of efficiency and effectiveness that ensures positive outcomes and reduces the risk of harm.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction.

 By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.