Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 896-REF2026-02-A
- Employer
- NHS Greater Manchester Integrated Care
- Employer type
- NHS
- Site
- 1st Floor, Stopford House
- Town
- Stockport
- Salary
- £25,760 - £27,476 pa
- Salary period
- Yearly
- Closing
- 26/08/2026 23:59
Employer heading
CHC Assistant
Band 3
Job overview
1 x Full-Time 37.5 hours
As CHC Assistant, your role will be to provide administrative support to the CHC Office Manager and the Continuing and Complex Healthcare Team performing a wide range of administrative functions including maintaining office systems and processes, scanning and data inputting.
CHC is a friendly, busy team where colleagues work together to meet the needs of the service. You will be required to work closely with your colleagues but also have the confidence to work on your own initiative and handle sensitive situations. Due to the fast-paced environment, the ability to multi-task and prioritise your workload is essential.
Main duties of the job
First point of contact for telephone queries, re-directing and escalating any issues, as appropriate.
Arrange various meetings on behalf of the Nurse Assessors including Multi-disciplinary Meetings (MDTs) and Review meetings.
Inputting/updating patient data system.
Working for our organisation
Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health and wellbeing of people who live and work in their area. Their purpose is to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access; enhance productivity and value for money and support broader social and economic development in their area efficiency. This will be delivered in neighbourhood, place, combinations of places and GM system.
Detailed job description and main responsibilities
You will be the first point of contact for telephone queries. This could be from a variety of sources including colleagues, other professionals or members of the public.
Inputting case notes and accurately updating the data management system is an important and integral part of the role, where attention to detail is essential.
Good communication skills along with the ability to plan and prioritise your workload is essential.
Arranging various meetings on behalf of the Nurse Assessors, such as MDTs and Review meetings.
Person specification
Knowledge
Essential criteria
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access
- Understanding of Confidentiality and Data Protection Act
Desirable criteria
- Knowledge of NHS issues
Qualifications
Essential criteria
- English GCSE or equivalent
- IT skills/relevant qualifications
Desirable criteria
- Typing qualifications
Experience
Essential criteria
- Administrative/ secretarial experience including initiating and maintaining office systems
- Demonstrable experience in dealing with the public
Desirable criteria
- Experience of minute taking
Competencies
Essential criteria
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users; ability to handle sensitive situations
- Ability to work under pressure in a busy working environment and able to multi-task
- Effective team working
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Alison Jackson
- Job title
- CHC Office Manager
- Email address
- [email protected]
- Telephone number
- 0161 426 9906
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