Job summary
- Main area
- Mental Health
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 311-S481-23-E
- Employer
- Pennine Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Oasis Building, Stepping Hill Hospital
- Town
- Stockport
- Salary
- £22,816 - £24,336 per annum, pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Administration Support
NHS AfC: Band 3
About the Trust
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
Our ambition is to maximise people’s potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
- Flexible working opportunities to support your work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople
Job overview
An exciting opportunity has arisen for a band 3 administrator to join our Stockport Access Team.
We are looking to appoint someone with significant experience who can deliver comprehensive administrative support to our practitioners and service users.
The post requires a 'can do' attitude with excellent communication and organizational skills and the ability to build good relationships and excellent team working skills, maintaining the trust values at all times. One of the key elements of the role is to communicate effectively with mental health service users and the general public in a confidential, sensitive and non-judgmental manner.
Previous applicants need not apply.
Main duties of the job
To provide efficient and effective administration support to the Access Team.
To undertake the administration of all referrals received into the team.
To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust’s policies and procedures.
Working for our organisation
Stockport Access Team is based within Stepping Hill Hospital Site. We are a small admin team delivering a comprehensive administrative service supporting our mental health practitioners, consultants and senior managers.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
Detailed job description and main responsibilities
- To undertake the comprehensive administration of all referrals received into the teams.
- To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and be responsible for the security of the information contained within these systems
- To collate all relevant available information to enable the effective management of referrals received by the team.
- To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents. Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.
- To order and maintain sufficient levels of stationery and supplies for the Team.
- To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
- To attend meetings as requested by the teams and to take accurate minutes, process and distribute them as necessary.
- To continuously review administrative processes within the team and contribute to the ongoing development of the service with the Administration Manager
- To work with and support the manager of the Team.
- To work with and support the Team in their day to day work.
- Organise and maintain an efficient and effective filing system.
AFC 9/11/22 JME 22 Access Team Administrator Band 3
- Control and maintenance of health care records (including archiving and culling) as per Records Management Policy.
- To undertake such other tasks that may be required from time to time by the professional staff within the Teams.
This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.
Person specification
Education / Qualifications
Essential criteria
- • GCSE in English and Mathematics or equivalent. • Evidence of recent further development / training to NVQ 3 or equivalent level.
- • Evidence of recent further development / training to NVQ 3 or equivalent level.
Desirable criteria
- Completion of PARIS Training
Experience
Essential criteria
- • NHS Mental Health experience
- • Significant administrative experience in a similar environment.
Desirable criteria
- • Basic understanding of mental health illnesses. • Experience of managing telephone referrals including dealing with difficult telephone calls
- • Experience of managing telephone referrals including dealing with difficult telephone calls
Knowledge
Essential criteria
- • Understanding of administrative processes.
- • Understanding of confidentiality and data protection policies and procedures.
Desirable criteria
- Knowledge of mental health services.
Skills and Abilities
Essential criteria
- • Ability to utilise a range of IT programmes • Ability to work flexibly and to prioritise workload • Good verbal and written communication skills • Ability to communicate with service users • Ability to work as part of a team and individually • Ability to competently use and modify a database • Good organisational skills • Ability to form productive working relationships with multi-disciplinary staff
Work Related Circumstances
Essential criteria
- Must be flexible and willing to work across mental health Services Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hilary Woodbridge
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 01617165795
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