Job summary
- Main area
- Admin & Clerical
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 362-A-25-7286934
- Employer
- Stockport NHS Foundation Trust
- Employer type
- NHS
- Site
- Stepping Hill Hospital
- Town
- Stockport
- Salary
- £29,970 - £36,483 per annum pro rata
- Salary period
- Yearly
- Closing
- 15/07/2025 23:59
Employer heading
Directorate Support Manager
Band 5
Stockport NHS Foundation Trust
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.
Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.
Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise: ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.
In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.
Greater Manchester Continuous Service Commitment
As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service). If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.
Our Values:
We Care
About each other
Our patients and their families
The communities we serve
The environment
We support them and deliver on their promises
We Respect
Each other
Our patients and their families
Our partners
We are kind and helpful, and we expect the same in return
We Listen to
Each other
Our patients and their families
Our partners
We act and learn from what we hear
Job overview
Directorate Support Manager - Band 5 - 37.5 hours per week
Main duties of the job
To provide direct line management to designated administrative and clerical staff.
To work on own initiative to prioritise work in the specific areas of the Health Records Department in the face of competing demands.
To provide management support to other areas of Health Records in the event of colleagues leave.
To ensure there is efficient and effective delivery of service
To support service improvement work to ensure efficient, effective and productive patient access services.
To ensure a person-centred service that is responsive, flexible and adaptable
To work closely with colleagues including specialty teams, clinicians and support services and assist in its development
To embed quality improvement methodology within the patient access services
To provide cross cover for Operational Manager colleagues
Deputise for the Assistant Directorate Manager
Ensure there is a high quality of training and development of the teams, of their knowledge of national Health Records and Scanning policies and governance and RTT compliance.
To be on call for one Bank Holiday per year and to be available for Bank Holiday duties in the event of staff absence.
Any other duties commensurate with the role
Working for our organisation
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance – for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union– for local financial advice
Detailed job description and main responsibilities
The focus of this role is to support the operational management of the Administration team within Health Records.
Key areas being to provide day to day line management and supervision to the Section Managers and oversee workforce rotas, attendance, HR process, recruitment and other relevant tasks.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
• If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.
Person specification
Education & Qualifications
Essential criteria
- Good general education - 4 GCSE's/Level 4NVQ and/or equivalent experience
- Evidence of continued personal development
Desirable criteria
- ECDL /Computer Skills certification
- Leadership qualification
Knowledge
Essential criteria
- Knowledge of administrative procedures
- Managerial knowledge acquired through degree or equivalent experience
- Knowledge of data protection, IG and standards for maintaining health records
- Computer literate – good knowledge of Microsoft Office / Excel and hospital IT systems e.g., EMIS
Desirable criteria
- Knowledge of NHS policies and procedures
Experience
Essential criteria
- Experience using Information Systems
- Experience of line management in a busy complex administrative environment
- Experience of working directly with medical staff and other NHS Allied Health Professionals
- Experience of working to deadlines, setting priorities and dealing with a varied workload NHS experience
Desirable criteria
- Customer Service experience
Skill & Abilities
Essential criteria
- Communicate sensitive information; agreement or co-operation from NHS staff at all levels of the organisation is required.
- Ability to contribute to decisions on meeting targets.
- Logical approach to problem solving.
- Keyboard skills/Advanced use of IT packages, manipulating data.
- Able to act independently using own initiative.
- Customer care skills
- Able to persuade, negotiate and influence others.
- Ability to manage allocation of work to staff
- Using computers to process large volumes of work.
- Excellent organisational skills and ability to deal with a range of responsibilities with varying deadlines.
- Excellent interpersonal and communication skills
- Ability to work under pressure and to deadlines using own initiative and sound judgement.
- Accuracy and attention to detail
Work related circumstances
Essential criteria
- Able to respond to the needs of service eg, ad hoc early/late meetings.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joanna Hawkins
- Job title
- Assistant Directorate Manager
- Email address
- [email protected]
- Telephone number
- 0161 419 5881
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