Job summary
- Main area
- Gynaecology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Over 4 days must include Monday and Friday)
- Job ref
- 362-AC3WCAD-02-26
- Employer
- Stockport NHS Foundation Trust
- Employer type
- NHS
- Site
- Stepping Hill Hospital
- Town
- Stockport
- Salary
- £24,937 - £26,598 pro rata per annum
- Salary period
- Yearly
- Closing
- 10/03/2026 23:59
Employer heading
Gynaecology Appointments Officer
Band 3
Stockport NHS Foundation Trust
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.
Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.
In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.
Greater Manchester Continuous Service Commitment
As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service). If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.
Job overview
An exciting opportunity has arisen for a Gynaecology Appointments Officer in the Jasmine outpatient department.
The successful Applicant will work as part of the team responsible for the booking of patients appointments , managing waiting lists and covering a busy reception area as well as a number of other administration tasks.
Main duties of the job
This role is to work in a busy Outpatient Area. As part of a small team , the successful applicant will carry out a range of administration tasks, which include the following
Processing referrals for routine, urgent and suspected cancer patients.
Booking appointments into various clinics.
Managing outpatient waiting lists to ensure appointments are booked in a timely and appropriate manner.
Cancelling and rescheduling various clinics.
Dealing with face to face and telephone queries from patients , GPS and members of the clinical team.
Covering a reception area , booking in patients as required .
preparing notes in readiness for clinics.
Working for our organisation
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance – for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union– for local financial advice
Detailed job description and main responsibilities
Gynaecology Appointments Officer Duties:
· To monitor and action items from the shared appointments inbox
· Answer telephone calls and actively deal with patient queries on a day-to-day basis
· Process all incoming referrals for Colposcopy,Hysteroscopy, & Urogynaecology procedures and input data onto Patient Centre.
· Be able to establish which clinic is suitable and book appointments with the agreed timescales, booking by urgency of referral.
· Work towards 2ww booking targets for Cancer referrals
· Putting patients on to the outpatient waiting list with the relevant information
· Process referrals through the e-Referral Service (ERS) & Monitoring of 2ww referral database
· Monitoring of the Envoy Reminder service
· Liaise with clinical staff for triaging of referrals
· Cross covering of roles- supporting the whole team
· Preparation of casenotes
· Sending documentation to patients for procedures clinics
· Booking all patients in line with the Trust Patient Access Policy
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.
Person specification
Education & Qualifications
Essential criteria
- Good standard of Education.
Knowledge
Essential criteria
- Understanding of waiting lists and booking processes
Desirable criteria
- An understanding of Patient Centre ,Evolve & Advantis
Experience
Essential criteria
- Good customer service face to face and telephone.
Desirable criteria
- Hospital administration experience
Skills and Abilities
Essential criteria
- Ability to communicate with all levels of people.
- Ability to work under pressure as part of team and independently
- An good understanding of the importance of confidentiality
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Beverley Beeley
- Job title
- Jasmine Booking Team Leader
- Email address
- [email protected]
- Telephone number
- 0161 419 5506
- Additional information
Please note my working days are Tuesday-Thursday 08.00am-4.00pm.
Please contact me between these hours if you want any information regarding the position.
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