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Job summary

Main area
Ophthalmology
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
362-ADM2OPH-10-26
Employer
Stockport NHS Foundation Trust
Employer type
NHS
Site
Stepping Hill Hospital
Town
Stockport
Salary
£25,272 pro rata per annum
Salary period
Yearly
Closing
30/10/2026 23:59

Employer heading

Stockport NHS Foundation Trust logo

Administration Support Officer

Band 2

Stockport NHS Foundation Trust

There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.

Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.

In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.

Greater Manchester Continuous Service Commitment

As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service).  If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.

 


 

Job overview

The post holder will be based at Stepping Hill Hospital and will be responsible for providing general admin support within the Ophthalmology team as well as developing a variety of Administration skills. 

 The post-holder will be required to use computerised systems such as Patient Administration System (PAS/Patient Centre), Advantis, Theatreman, and Pathway Monitoring System (PMS).

Main duties of the job

  • To provide clerical support to the Ophthalmology team.
  • To open mail, collate patient results and scan to patient electronic record.
  • To collect patient notes as required.
  • To contact patients to confirm planned surgery dates.
  • To monitor patient results using test tracker system.
  • To process patient letters to prepare for postage
  • To assist with the review patients with no current appointment activity

Working for our organisation

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

•  Between 27-33 days of annual leave plus bank holidays

•  NHS pension scheme membership

•  Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further

•  NHS Staff discounts

•  Cycle to work scheme

•  Salary finance – for loans, savings, budget planning and tips on managing debt

•  Stockport Credit Union– for local financial advice

Detailed job description and main responsibilities

 

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. 

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed

Person specification

Education

Essential criteria
  • Educated to GCSE standard or equivalent or equivalent experience

Knowledge

Desirable criteria
  • Knowledge of administrative procedures and systems
  • Management of resources

Experience

Essential criteria
  • Experience of working with people
Desirable criteria
  • Experience of telephone duties
  • Experience of adapting work style and approach to meet the needs of the service

Skills

Essential criteria
  • Good communication skills at all levels – written and verbal.
  • Willingness to work to tight deadlines
  • Ability to work as part of a team as well as independently.
  • Is flexible and adaptable in their approach

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthNorth West BAMEDefence Employer Recognition Scheme (ERS) - GoldAccredited Menopause Friendly Employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

The vacancy may close early if it attracts a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Emma Williamson
Job title
Patient Access Co-ordinator
Email address
[email protected]
Telephone number
0161 419 4677
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