Job summary
- Main area
- Radiology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Tuesday - Friday)
- Job ref
- 362-ADM3RADI-10-26
- Employer
- Stockport NHS Foundation Trust
- Employer type
- NHS
- Site
- Stepping Hill Hospital
- Town
- Stockport
- Salary
- £25,760 - £27,476 pro rata per annum
- Salary period
- Yearly
- Closing
- 27/10/2026 08:00
Employer heading
Radiology Booking Co-Ordinator
NHS AfC: Band 3
Stockport NHS Foundation Trust
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.
Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.
In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.
Greater Manchester Continuous Service Commitment
As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service). If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.
Job overview
An exciting opportunity has arisen with the Radiology Department to join our team of Booking Co-Ordinators.
Main duties of the job
Main Duties and Responsibilities
· To work as part of a rota system in the Radiology Booking and Admin Team to plan, book and schedule appointments comprehensively in plain film, fluoroscopy, MRI, CT, maternity screening, Nuclear Medicine, Interventional Radiology and Ultrasound as required ensuring that both Government and Trust targets are met.
· To ensure that diagnostic capacity is utilised efficiently and effectively.
· To manage the Diagnostic requests and Waiting Lists on the Radiology RIS system ensuring appropriate prioritisation of patients including giving patients a choice of day, time and location of their appointment wherever possible, adhering to Government and Trust targets.
· Answer incoming calls, assisting patients with specific enquiries, booking/re-booking appointments or re-directing to the appropriate clinical area.
· The Radiology Booking Coordinator provides a service to all radiology patients, agreeing appointment times and dates with patients, relative or carers and medical staff, over the telephone, by letter or in person, acting within protocols for safety, diet and medication and endeavouring to provide an efficient service to all internal departments and external users.
· To participate in all queries from patients, visitors, and medical staff as a first line of contact in a clinical environment.
· To participate in all aspects of the administration service within Radiology.
Working for our organisation
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance – for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union– for local financial advice
Detailed job description and main responsibilities
Main Duties and Responsibilities
· To work as part of a rota system in the Radiology Booking and Admin Team to plan, book and schedule appointments comprehensively in plain film, fluoroscopy, MRI, CT, maternity screening, Nuclear Medicine, Interventional Radiology and Ultrasound as required ensuring that both Government and Trust targets are met.
· To ensure that diagnostic capacity is utilised efficiently and effectively.
· To manage the Diagnostic requests and Waiting Lists on the Radiology RIS system ensuring appropriate prioritisation of patients including giving patients a choice of day, time and location of their appointment wherever possible, adhering to Government and Trust targets.
· Answer incoming calls, assisting patients with specific enquiries, booking/re-booking appointments or re-directing to the appropriate clinical area.
· The Radiology Booking Coordinator provides a service to all radiology patients, agreeing appointment times and dates with patients, relative or carers and medical staff, over the telephone, by letter or in person, acting within protocols for safety, diet and medication and endeavouring to provide an efficient service to all internal departments and external users.
· To participate in all queries from patients, visitors, and medical staff as a first line of contact in a clinical environment.
· To participate in all aspects of the administration service within Radiology.
· To work in offices or receptions in Radiology departments ‘A’, ‘B’, ‘C’ and the secretaries offices.
· To ensure the care and comfort of patients and carers whilst in the Department whilst manning reception desks.
· To maintain and upload information onto supporting databases linked to patient pathways, recording investigations and relevant radiological information.
· To make appointments for patients using the Radiology Information System and sending out appointment letters and appropriate documentation.
· To ensure, when applicable, that any DNA or 1st cancellation patients are reallocated an appointment within the relevant cancer/diagnostic targets.
· To deal with telephone enquiries from patients, GPs, Consultants and other staff disciplines.
· Provide clerical support to the Radiology Nurses.
· Provide clerical support to the Radiology Secretaries.
Communications
- To meet and greet patients attending the Radiology Department in a polite and conscientious manner.
- Act as part of an informed, polite and conscientious telephone and face to face service, offering, cancelling and rescheduling patient appointments that adhere to both Trust and government booking targets.
- Provide patients with confirmation of appointment and relevant information as necessary.
- Understand modality templates (types of appointments, types of examinations carried out in modalities, required preparation etc.) to judge selection of the right appointment for a patient.
- To be proficient in the use of the Radiology PACS, RIS and Trust PAS systems ensuring these functions are co-ordinated and updated accurately and in a timely manner.
- To use the Radiology RIS systems for booking appointments, ensuring that referral, appointment and DNA letters are appropriate for the modality and are available.
- Be proactive in highlighting booking issues, including vetting issues, and rescheduling patient appointments to avoid breaches of waiting list targets.
- To work in conjunction with the Service Manager and the Lead Radiographers to ensure radiology capacity is utilised and the timeliness of patient appointments and urgent patient access is monitored.
- Be proactive in recognising and highlighting admin staffing issues including staff shortages, recruitment, appraisal, sickness and absence monitoring.
- To support in the delivery of a consistent and co-ordinated approach to the operational management of Radiology services.
- To liaise with and maintain close working relationships with other disciplines within the Trust and Directorate.
- To maintain a high standard of communication with all patients/ visitors/external organisations to the Radiology Department and Trust.
- To receive a monthly Team Brief and to attend a staff meeting on a regular basis.
Person specification
Education & Qualifications
Essential criteria
- A high standard of general education
Desirable criteria
- NVQ / equivalent qualification in Administration
Skills & Abilities
Essential criteria
- Caring Manner
- Excellent verbal and written communication skills
- Evidence of being a reliable team player
- Ability to work under pressure on own initiative
- Ability to communicate effectively with all staff groups face-to-face, via telephone and e-mail
Desirable criteria
- Excellent keyboard skills and computer literacy with a working knowledge of Microsoft Excel, Word and Outlook applications
Experience
Essential criteria
- Experience of inputting data in an efficient and accurate manner
- Evidence of clerical / administrative experience
Desirable criteria
- Knowledge of NHS systems
Work Related Circumstances
Essential criteria
- Occupational Health Clearance
Desirable criteria
- Participation in weekend and bank holiday cover as and when required.
Employer certification / accreditation badges
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Application numbers
Documents to download
Further details / informal visits contact
- Name
- Ian Travis
- Job title
- Radiology Administration Services Manager
- Email address
- [email protected]
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