Job overview

The Team Administrator will be responsible for management of the CPA forward planner to ensure all CPA appointments are booked within the agreed timeframe.

The Team Administrator will have an overview of the patient pathway with responsibility for ensuring referrals, reviews and appointments are processed and conducted within the required time frames

The post holder is responsible for the provision of a booking appointment service Outpatients using a computerised Patient Administration System (PARIS), electronic scanning equipment and use of GMMH email for clinical correspondence.  This will involve formal telephone liaison with service users, carers and clinicians, to ensure that patients are seen within appropriate timeframes.

The post holder will ensure an efficient administrative service for the team including minute taking, and other general administrative duties.

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

Main duties of the job

• ·         To directly negotiate appointment slots with clinicians in order that service users can take place within stated target times and standards according to the NHS Plan.
• Typing of all clinical correspondence.
• Coordinating and directing service user contact via telephone call, email or letter
• Ensure an effective and efficient booking service is provided with service user negotiation in accordance to the targets stated in the NHS Plan.
• Direct making of appointments according to booking and waiting time policies.
• Management of the CPA forward planner to ensure all CPA appointments are booked within the agreed timeframe.
• Provide a general appointment booking service for service users as required.
• Typing of all business correspondence
• Ordering and management of the team stationery, assuring stock levels remain appropriate.
• Identification of any other issues that may pose a risk the service users, carer or delivery of service.
• The taking and typing of minutes for all team meetings and ad hoc meetings on request.
• Provide a comprehensive administrative service to the MDT including the management of meetings, appointment management and a range of other administrative duties.
• Preparation and minuting of meetings including MDT, Huddles, adhoc reviews and safeguarding

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.