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Job summary

Main area
Mental Health
Grade
Band 3
Contract
Fixed term: 12 months (secondment would be considered)
Hours
  • Full time
  • Part time
37.5 hours per week (Happy to discuss flexible working)
Job ref
437-7370124
Employer
Greater Manchester Mental Health NHS Foundation Trust
Employer type
NHS
Site
Lindamere Unit, Leigh Infirmary
Town
Wigan
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
25/08/2025 23:59

Employer heading

Greater Manchester Mental Health NHS Foundation Trust logo

Team Administrator

Band 3

Job overview

Please note - This role is not eligible for sponsorship under current immigration rules.

If you are eager to make a meaningful impact on a patient’s experience, possess excellent communication skills and have a positive approach to changes, then we would like to hear from you. 

 

The Greater Manchester Mental Health Talking Therapies Division offers psychological treatment for anxiety and depression, including specialist Post Covid Syndrome and Employment Support teams to the areas of Bolton, Manchester, Salford, Trafford, and Wigan. As a Team Administrator, you will play a pivotal role in supporting the division to create a positive and seamless experience for our patients. 

 

Based in Wigan, the Team Administrator will play a key role in supporting the smooth and efficient running of the service. This position is central to maintaining high standards across administrative operations and contributes directly to the overall effectiveness of the wider team. 

 

Join us in this fulfilling career opportunity where your self-motivation and enthusiasm will thrive in a fast-paced environment that embraces change. 

Main duties of the job

Process all referrals received into services, ensuring updates to clinical information systems align with Trust and service guidelines.

Monitor shared administration email inboxes and action in a timely manner.

Answer telephone calls professionally record accurate messages and update clinical information systems while maintaining confidentiality. 

Schedule appointments based on clinical requirements set by the clinicians and in agreement with patients.

Greet service users and visitors at reception when required.

Open, date-stamp, sort, and process all incoming mail (including email), linking it to previous correspondence when necessary, and ensure that outgoing post is sent in a timely manner.

Utilise various software programmes to produce, maintain and distribute clinical correspondence to service users.

Efficiently manage appointments in a fast-paced environment, aligning with service targets.

Organise workload to meet all deadlines, ensuring completion of day-to-day tasks.

Demonstrate flexibility to adapt to changing priorities.

Work independently, using own initiative to make decisions in a constantly changing environment, using judgement to manage queries appropriately or escalate when necessary.

Ensure compliance with trust guidelines, policies and procedures related to confidentiality, disclosure information and the Data Protection Act (GDPR) at all times.

Accurately record and communicate all messages. 

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

Please see attached job description and person specification

Staff benefits

  • Pay Enhancements:

Band

Saturday (midnight to midnight) and any week day after 8pm and before 6am

All time on Sundays and Public Holidays (midnight to midnight)

1

Time plus 47%

Time plus 94%

2

Time plus 41%

Time plus 83%

3

Time plus 35%

Time plus 69%

4 – 9

Time plus 30%

Time plus 60%

 

  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts
  • fuelGenie Fuel Cards (for applicable roles)

Person specification

Education/qualifications

Essential criteria
  • Relevant level 2 competency-based qualification (such as RSA or NVQ) or equivalent experience in a similar environment
  • Educated to GCSE level in English and Maths
Desirable criteria
  • Relevant level 3 competency-based qualification (such as RSA or NVQ)
  • IT related qualification
  • Use of Electronic Patient Records

Experience

Essential criteria
  • Working in a busy office environment
  • Working as part of a team
  • Working in a confidential environment
Desirable criteria
  • Use of office equipment
  • Experience of working with public/service users

Knowledge

Essential criteria
  • The Data Protection Act
  • Patient Confidentiality
  • Working knowledge of Microsoft Office especially Excel, Outlook, and Word
Desirable criteria
  • Use of electronic clinical information systems

Skills and abilities

Essential criteria
  • Effective time management skills
  • The ability to prioritise tasks
  • An excellent telephone manner
  • Outstanding communication skills
  • Appropriate keyboard skills
  • Ability to cope under pressure
  • Ability to produce minutes to agreed standards
  • Ability to respond to rapidly changing priorities
  • Proven IT skills
  • Occasional requirement to travel across the footprint of the Trust
Desirable criteria
  • Administration background
  • Knowledge of the PCMIS and Paris electronic clinical information systems
  • Advanced keyboard skills

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardWe are a Living Wage EmployerApprenticeships logoNo smoking policyHSJ Best places to workDefence Employer Recognition Scheme (ERS) - BronzeWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Natalie Harold
Job title
Administration Services Coordinator
Email address
[email protected]
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