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Job summary

Main area
Admin
Grade
Band 3
Contract
Secondment: 9 months (Maternity Cover)
Hours
Part time - 28 hours per week
Job ref
437-8218150
Employer
Greater Manchester Mental Health NHS Foundation Trust
Employer type
NHS
Site
Hexagon Tower
Town
manchester
Salary
£25,760 - £27,476 per annum
Salary period
Yearly
Closing
18/09/2026 23:59

Employer heading

Greater Manchester Mental Health NHS Foundation Trust logo

Team Administrator

Band 3

Job overview

The Gateway Service is a referral management & triaging service. All new external referrals to the GMH Trust will be received by the Gateway Service where the referrals will be logged prior to being directed to the appropriate services under the GMMH Service for management.

The Gateway Administrator will provide an efficient and effective administrative service with the Gateway Team. Carrying out all administrative tasks in relation to the Gateway role,answering telephone calls to GPs, various clinical staff and professionals, patients & relatives.

The Administrator will also carry out a variety of administrative tasks as directed by Senior Admin Manager

Please note that this post is not eligible for a sponsorship.

Main duties of the job

To support the processing of the referrals that are received by the Gateway team following established protocol

· To support system management: as you will be the first point of contact for external referrals into the trust.

· Dealing efficiently, precisely and courteously with telephone callers · & to provide telephone support to GPs, appropriate referrers, health care professionals, also patients and ensuring accurate data info is provided.

 · To simultaneously and confidently use several software packages whilst speaking with all external referrers.

· To support data quality and performance as part of the day-to-day role.

· To input referrals onto the Paris system also will use the Liquid logic system.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

Staff benefits    

Pay Enhancements – 36% additional for Evenings (8pm onwards) and Saturdays and 72% additional for Sundays and Bank holidays.  

27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years         

Excellent pension            

Cycle to work scheme   

Salary sacrifice car scheme         

Wellbeing programme  

Blue Light Card Discounts

 

Person specification

Experience

Essential criteria
  • Office Experience
Desirable criteria
  • Working in NHS experience

Knowledge

Essential criteria
  • Use of Microsoft Office
Desirable criteria
  • Knowledge of patient systems

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardWe are a Living Wage EmployerApprenticeships logoNo smoking policyHSJ Best places to workDefence Employer Recognition Scheme (ERS) - BronzeWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerGM Good Employment Charter

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sam ONeill
Job title
Senior Administration
Email address
[email protected]
Telephone number
0161 720 0260
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