Job summary
- Main area
- Wirral 0-19
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (9-5 Monday - Friday)
- Job ref
- 844-7763743
- Employer
- Wirral Community Health and Care NHS Foundation Trust
- Employer type
- NHS
- Site
- St Catherines Health Centre
- Town
- Birkenhead
- Salary
- £27,485 - £30,162 PA (pro rata)
- Salary period
- Yearly
- Closing
- 13/04/2026 23:59
Employer heading
0-19 Administration Manager
Band 4
Wirral Community Health & Care NHS Foundation Trust's common purpose:
We will support you and your community to live well.
Our values:
Compassion
Supportive and caring, listening to others.
Open
Communicating openly, honestly and sharing ideas.
Trust
Trusted to deliver, feeling valued and safe.
Wirral Community Health & Care NHS Foundation Trust provides high quality community health and care services which are responsive to the needs of our local population. Services are delivered by our dedicated and innovative multi disciplinary professionals and supported by equally committed staff behind the scenes. We strive to continue developing and improving our services by working with and listening to our populations, partners, commissioners and staff.
WCHC offers you a great opportunity to be a part of a talented, passionate and committed team delivering excellent community based services across Cheshire and Merseyside.
Job overview
- Provide Administrative support to clinical and non-clinical services.
- To work as part of a team.
- To answer telephone and/or email enquiries, processing and maintaining records (paper and electronic), using SystmOne, updating databases and spreadsheets, scanning, typing, photocopying, and arranging meetings/events
- To receive telephone calls from patients who wish to book or change their appointments or have general enquiries.
- To act as a first point of contact for all forms of communication.
Main duties of the job
Please see the attached Job description and person specification for more details about this exciting role
Working for our organisation
Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.
As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust’s policies, at all times.
Detailed job description and main responsibilities
Please see the attached Job description and person specification for more details about this exciting role
Person specification
QUALIFICATIONS AND PROFESSIONAL TRAINING
Essential criteria
- Higher national certificate, vocational Qualification Level 4, Foundation Degree or equivalent experience
- Good working knowledge of Microsoft packages, including Word, Excel and Outlook
Desirable criteria
- Evidence of continued professional development within the last 12 months
EXPERIENCE & KNOWLEDGE
Essential criteria
- Ability to manage own workload and work unsupervised
- Excellent interpersonal and communication skills, including effective report writing
- Effective organisational and time management skills and the ability to work to deadlines
- Have a good working of knowledge of IT databases, e.g. Datix and SystmOne
- Previous experience of working in a busy, pressurised office environment
- Experience of implementing new systems and processes
- Ability to create innovative solutions and ways of working
- Previous Supervisory experience
Desirable criteria
- Project management process knowledge
- Previous experience of working in the NHS
SKILLS & ABILITIES
Essential criteria
- Evidence of self-management, organisation and time management skills
- Ability to manage and distribute workload for team members
- Experience and understanding of information management and technology issues
- Ability to extract, analyse and report data and information to a range of audiences
- Ability to work on own initiative, organising and prioritising own workload while dealing with competing demands
- Ability to communicate effectively at all levels using e-mail, telephone or in person and to deal with confidential and sensitive issues with tact and diplomacy
- Ability to lead a team and contribute to the success of the team
- Ability to manage non-routine enquiries without immediate supervision
Desirable criteria
- Experience of dealing with clinicians and senior management staff within the NHS
PERSONAL QUALITIES
Essential criteria
- Attention to detail and able to see tasks through to completion
- To communicate in various forms to other professionals, contractors and staff
- Ability to work flexibly to meet the needs of the department
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Nicola Volan
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 07721 447985
- Additional information
Mon - Fri 8:30 -4:30
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