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Job summary

Main area
UCCH
Grade
Band 3
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (Worked over 7 days on a rota basis, Monday to Sunday between 0800 to 2000 on various shift patterns)
Job ref
408-26-801
Employer
Wirral University Teaching Hospital NHS Foundation Trust
Employer type
NHS
Site
St Catherine's Health Centre
Town
Birkenhead
Salary
£25,760 - £27,476 per annum/pro rata
Salary period
Yearly
Closing
28/10/2026 23:59

Employer heading

Wirral University Teaching Hospital NHS Foundation Trust logo

Business Support Administrator

Band 3

 

To discover why you should consider applying for a role at Wirral University Teaching Hospital NHS Foundation Trust, please watch our video and hear directly from our staff about what it’s truly like to work at WUTH and its surrounding areas: https://youtu.be/Z5oMaNXprn8

Job overview

Band 3 Business Support Administrator - Unscheduled Care Coordination Hub (UCCH)

An exciting opportunity has arisen for an enthusiastic and highly organised Band 3 Administrative  to join the newly commissioned Unscheduled Care Coordination Hub (UCCH) at Wirral University Teaching Hospital.

The UCCH is a new and innovative service designed to transform the way urgent community referrals are managed across the region. By centralising and standardising referrals from Northwest Ambulance Service (NWAS) and other healthcare partners, the Hub plays a vital role in supporting patients to access the most appropriate services quickly and efficiently, helping to reduce unnecessary hospital attendances and improve patient experience.

As a key member of the UCCH team, you will provide comprehensive administrative and coordination support to ensure the smooth and effective operation of the Hub. Working alongside clinical teams, Urgent Community Response services and system partners across Wirral, West Cheshire, East Cheshire and Warrington

The role requires excellent organisational skills, attention to detail and the ability to work in a fast-paced environment where priorities can change throughout the day.

This is a fantastic opportunity to be part of a brand-new service that is shaping the future of urgent and community care.

Main duties of the job

To provide administrative support to the Directorate Management Team, collecting and recording patient data to support the team in managing activity within the Directorate.

 

To ensure that administrative and clerical duties are completed accurately and in a timely manner to help support the directorate meet key performance indicators.

Working with clinical and operational management teams to ensure accurate data collection, collation and supporting the team to prepare reports and papers.

To comply with confidentiality and data protection policies.

 

Working for our organisation

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Detailed job description and main responsibilities

For further information please see job description and person specification attached  in vacancy details. 

Person specification

Qualification, Specific Experience & Training

Essential criteria
  • NVQ level 3 in administration or equivalent experience.
  • Experience of data collection and recording
  • Previous experience working in an administration role supporting a multi-disciplinary team.
Desirable criteria
  • Previous experience working in the NHS
  • ECDL

Knowledge & Skills

Essential criteria
  • Confident and experienced in the use of Microsoft Office including Excel and Word.
  • Good time management skills
  • Ability to prepare and present data in various formats, including formal reports and user friendly guides.
  • Knowledge and understanding of date protection and confidentiality.

Personal Attributes

Essential criteria
  • Ability to work to deadlines
  • Strong written and verbal communication skills
  • Good attention to detail

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveArmed Forces Covenant (Silver Award)Navajo - Merseyside and CheshireDisability confident employerCare Leaver CovenantNHS Rainbow badgeHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sarah Chapman
Job title
Quality & Service Support Manager
Email address
[email protected]
Telephone number
0151 514 2631
Additional information

[email protected]

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