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Job summary

Main area
Administration
Grade
Band 2 (Annex 21)
Contract
Permanent
Hours
Part time - 22.5 hours per week
Job ref
844-8122218
Employer
Wirral Community Health and Care NHS Foundation Trust
Employer type
NHS
Site
St Chads Clinic
Town
Kirkby
Salary
£25,272 Per Annum pro rata
Salary period
Yearly
Closing
03/11/2026 23:59

Employer heading

Wirral Community Health and Care NHS Foundation Trust logo

Apprentice Administration Officer

Band 2 (Annex 21)

Wirral Community Health & Care NHS Foundation Trust's common purpose:

We will support you and your community to live well.

Our values:

Compassion
Supportive and caring, listening to others.

Open
Communicating openly, honestly and sharing ideas.

Trust
Trusted to deliver, feeling valued and safe.

Wirral Community Health & Care NHS Foundation Trust provides high quality community health and care services which are responsive to the needs of our local population. Services are delivered by our dedicated and innovative multi disciplinary professionals and supported by equally committed staff behind the scenes. We strive to continue developing and improving our services by working with and listening to our populations, partners, commissioners and staff.

WCHC offers you a great opportunity to be a part of a talented, passionate and committed team delivering excellent community based services across Cheshire and Merseyside.

 

Job overview

Do you fancy a career with an award winning integrated health and care NHS Foundation Trust?

Wirral Community Health and Care NHS Foundation Trust is an innovative and forward-thinking organisation, delivering high quality health and care services to the populations of Wirral, Cheshire East and West, St Helens and Knowsley.

We take great pride in being an open, trusting and compassionate organisation. The Trust is committed to promoting and building a team that enhances inclusion, diversity and equality. We strongly believe that working together with our partners, listening to and engaging with our patients, service users and their families we can make a real difference to the lives of local people within our communities. 

We currently deliver an outstanding  0-19 and 0-19+ Health and Wellbeing Services across Wirral, Cheshire East and St Helens and Knowsley, supporting over 250,000 children and young people. Our dedicated, innovative and forward-thinking children and young people’s services have a positive impact on the health and wellbeing of families in our communities.

Our Knowsley Administration Team plays an integral role within the Knowsley 0–19/25 Service. Working collaboratively with clinicians and partner organisations, the team is committed to delivering high-quality support and ensuring the best possible outcomes for children, young people and their families.

Main duties of the job

  •  Provide Administrative support to clinical and non-clinical services.
  • To work as part of a team.
  • To answer telephone and/or email enquiries, processing and maintaining records (paper and electronic), using SystmOne updating databases and spread sheets, scanning, typing, photocopying, and arranging meetings/events
  • To receive telephone calls from patients who wish to book or change their appointments or have general enquiries.
  • To act as a first point of contact for all forms of communication.

Working for our organisation

Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.

As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust’s policies, at all times.

Detailed job description and main responsibilities

Please see attached Job description and person specification for more details about this exciting role

Person specification

Qualifications & Professional Training

Essential criteria
  • NVQ level 2, GCSE Level or equivalent experience
Desirable criteria
  • Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

Experience and knowledge

Essential criteria
  • Previous experience of dealing with the public and taking telephone enquiries
  • Experience of accurate data inputting
  • Ability to produce work of a good standard with attention to detail

Personal Qualities

Essential criteria
  • Proactive
  • Patient
  • Flexible
  • Ability to use own initiative but understand the need to seek advice when necessary
  • Ability to travel to clinics / meetings / sessions across the Trust

Skills and attributes

Essential criteria
  • Good oral and written communication skills with people from a variety of backgrounds
  • Ability to produce work of a good standard with attention to detail
  • Ability to communicate sensitively with all staff groups, patients and their families
  • Good organisational skills
Desirable criteria
  • Ability to work under pressure to meet tight deadlines

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveInvestors in People: GoldHSJ Best places to workArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Deborah McLean
Job title
Knowsley 0-25 Office Manager
Email address
[email protected]
Telephone number
0151 514 2666
Additional information

Please only contact between the hours of 10am and 3pm, Monday to Friday.

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