Job summary
- Main area
- Information
- Grade
- NHS AfC: Band 8c
- Contract
- Permanent: N/A
- Hours
- Full time - 37.5 hours per week
- Job ref
- 409-S6201063
- Employer
- Mersey and West Lancashire Teaching Hospitals NHS Trust
- Employer type
- NHS
- Site
- Knowsley Community College
- Town
- Knowsley
- Salary
- £70,417 - £81,138 per annum
- Salary period
- Yearly
- Closing
- 12/05/2024 23:59
- Interview date
- 30/05/2024
Employer heading
Assistant Director of Information - Service Improvement and PMO
NHS AfC: Band 8c
Job overview
We are currently seeking an Assistant Director of Information – Service Improvement and PMO to join our dynamic team at Mersey and West Lancashire Teaching Hospital (recently merging of Southport and Ormskirk & St Helens and Knowlsey Teaching Hospitals) where culture and leadership are paramount. We foster an inclusive and collaborative environment that values innovation, encourages personal growth, and recognises exceptional leadership. As a forward-thinking organisation, we prioritise the well-being and development of our employees, providing them with opportunities to thrive and make a meaningful impact. If you are seeking a workplace that celebrates diversity, embraces teamwork, and offers outstanding leadership support, we invite you to apply and become an integral part of our success story.
Please note, this recruitment process will involve an assessment centre.
The assessment centre will be held on Thursday 30th May 2024.
Main duties of the job
As Assistant Director of Information, you will provide Service Improvement leadership to the Trust, to lead on the delivery of an effective programme of change, including process and improvement initiatives, supporting clinicians, managers, and staff to deliver sustainable organisation wide change,
sharing the objective with the Deputy Director of Information for the overall Service Improvement delivery of the Trust.
The post holder will keep up the pace with evolving improvement practices, technologies, and industry trends by aligning the Improvement vision with the trust strategy and implementing sustainable change.
To achieve this, the post holder will be expected to collaborate with Digital, Information and Finance staff to meet business requirements and to ensure the effective delivery of overall aims and programmes of work and responsibilities.
Working for our organisation
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
- CARE that is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
- Trust rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
Detailed job description and main responsibilities
KEY DUTIES
- Effectively lead the team that provide a range of services across the department.
- Ensure all staff managed receives individual appraisals in line with Trust policy, including formulation of personal development plans (PDPs), and that identified training and personal development are progressed.
- To agree with the Deputy Director of Information the annual budget for the teams and ensure that resources agreed are applied in the most efficient way to deliver a value for money service within the allocated resource.
- To ensure the Trust complies with all local and national requirements for the provision of improvement and PMO information.
- To ensure that all data reported undertaken within the Trust is delivered to the required quality and timeframes.
- To develop and implement operational and strategic service improvement and PMO plans for the Trusts functions ensuring that these Improvement plans are aligned to the delivery of the Trusts objectives.
- Ensure that all directions from internal and external audits are applied within the teams.
- To liaise with colleagues throughout the Trust on all issues associated with Service improvement and PMO provision and interpretation.
- To actively maintain own levels of knowledge and skills in relation to latest Service Improvement and PMO.
- To deliver presentations to internal and external bodies on Service Improvement and PMO issue’s needs, provisions process, procedures, requirements, and practices.
- To provide direction to the teams on judgements around complex Improvement and PMO issues.
- To lead the activities of the Service Improvement and PMO function to meet all internal and external information deadlines.
- Develop, have ratified, and implement policies and procedures within the organisation that ensure national improvement standards are met and best practice complied with for Service Improvement and PMO.
- To develop and implement Improvement training programmes for staff to ensure that all Trust operatives have the appropriate knowledge and skills appropriate to their roles.
- Ensure all local, NHSE and national data returns in line with requirements and timeframes.
- Responsible for health and safety issues within the department.
- Responsible for ensuring all Trust property and equipment is secure.
- Ensure processes are documented, regularly reviewed, and maintained, and that appropriate staff are informed of changes affecting Improvement and PMO provision, to ensure continuity of service.
- Liaise with clinical and directorate staff to ensure the most appropriate data collection systems and documentation are in place to support the Improvement and PMO processes.
- attend local, regional, and national meetings pertaining to Service Improvement and PMO issues as necessary.
- Raise awareness of Improvement and PMO progress and issues through presentations to clinicians, Executives, managers, and all new members of staff.
- Maintain a close relationship with the Digital Team to ensure reporting, Improvement and PMO functions can be delivered through the appropriate systems.
- Develop approaches which ensure that informational capture, treatment, and analysis support the maximisation of PbR income for the Trust.
- Support the business planning process.
- To coordinate activities in supporting care groups to achieve improvement plans and projects.
- Work closely with Finance colleagues to align financial and activity information appropriately in support of the Trusts business principles.
- Lead and direct others within the Department on ad hoc projects and developments.
- Participate in staff appraisal and sustain and improve individual performance using development opportunities provided by the Trust.
- Develop appropriate performance measures to reflect the work of the function, highlighting any areas of concern.
- Use Microsoft Office applications.
- Ensure staff comply with Health and Safety Policies.
- Attend local mandatory training and ensure staff receive updates in line with Trust policies.
- Ensure own Health and Safety and that of others.
- Maintain the confidentiality and integrity of electronic data in line with the requirements of the Data Protection Act and Caldicott.
- Maintain confidentiality of all patient information according to local guidelines
Person specification
Qualifications
Essential criteria
- Degree or equivalent
- Post – graduate qualification or equivalent, relevant IT/info related qualifications (e.g., PRINCE)
Desirable criteria
- Masters degree level or equivalent
Knowledge & Experience
Essential criteria
- Significant experience working in a Senior Service Improvement related role
- Managerial experience of working with various IT systems
- Significant experience of working with various IT systems
- Experience of managing a departmental budget and the authorities associated with delegated financial limits
- Experience of day-to-day management of staff including, recruitment, appraisals, performance management, training and personal; and professional development
- Experience in the design and development of ad hoc reporting tools e.g., databases to meet the requirements of information users
- Experience in the development of new and innovative tools and approaches in the analysis of data in supporting business decision making
- Experience in the auditing of data quality
- Experience in leading large scale successful Service Improvement projects and engaging clinical and non-clinical staff
- Experience of being self-managing with a high degree of autonomy with regards to decision making on Improvement and PMO issues and broader business decisions
Skills
Essential criteria
- Ability to collect, interpret and present outcomes from complex, sensitive and contentious information to a range of internal and external staff on a one to one and group basis
- The ability to guide and influence operational and strategic decisions based upon the analysis and interpretation of epidemiological and other data
- A high degree of exposure to acute NHS Trust clinical information systems from which data extracts are derived and analysis and interpretation of data is undertaken in support of business decisions
- The ability to compare internal data with peer group data and identify and explain variances between internal performance and peer group performance on a one to one and group basis and draw opinions together to map a direction of travel based on the outcome
- Ability to direct organisational managerial and clinical staff to specific Improvement issues which highlight anomalies or variances in operational performance
- Lead the activities of the teams to meet required deadlines, to allocate resource appropriately, to prioritise completing workloads and to quality assure the outputs of others within the team
- Lead on the explanation to and education of others (managers and clinicians) in the application of statistical theories in the development and interpretation of data analysed
- Lead on the development of improvement plans, across a strategic timeframe, accounting for issues including but not limited to changes in models of care, anticipated future guidance, peer group performance and epidemiological information, which may or may not be incomplete and therefore require individual judgement and a potentially high degree of uncertainty over the longer planning horizon
- Ability to propose, develop and implement policies appropriate for the function and the broader organisation in the management, use and application of data in supporting care group and organisational decision making
- Lead multi-professional groups in developing service improvement plans and new ways of working in line with national improvement methodologies and best practice
- Ability to use multiple software applications to an expert level
Other
Essential criteria
- Self-motivated
- High degree of flexibility in the delivery of activity information in line with required deadlines
- Tenacious approach with regard to constructive challenge
- Innovative thinker in the development of alternative delivery methods
- Self-reliant and able to deal with a high degree of ambiguity
- Self-directing
- Completer finisher
- Ability to concentrate on complex tasks and manage other work demands such as staffing issues
- Flexibility around working hours notably around month end periods
Desirable criteria
- High degree of self-awareness
- Car owner
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Darran Hague
- Job title
- Deputy Director of Information
- Email address
- [email protected]
- Telephone number
- 07802 814882
- Additional information
N/A
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