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JOB PURPOSE
To complete venepuncture procedure for persons aged 16+ (Liverpool/Knowsley); 14+ (Sefton) with no upper age limit in a clinic.

PRINCIPAL RESPONSIBILITIES.

To maintain own Continuing Professional Development..

To actively participate and contribute to team working in response to service developments and the business plan..

Work independently in a busy clinic environment ensuring that patients receive blood tests on time and manage patient flow obtain informed consent from the patient to treatment and the sharing of information, documenting in accordance with Trust procedures.

Use IT system to document outcome of appointment.

Escalate and seek advice from seniors if specific risks are identified.

To work within health and safety guidelines and policies and adhere to relevant Trust procedures.

To work positively with colleagues to maintain effective working relationships.

Be accountable for own actions and decisions, demonstrating ability to seek advice and guidance from Line Manager.

Comply with Trust Clinical Governance and Health and Safety requirements within agreed policies and procedures.

Follow and contribute to new policies and local guidance and contribute comments on proposed/required changes to meet changing service needs.

Collect statistical information about daily contacts where required and input onto data base for service.

Actively participate in audit, research and development activity when required.

Undertake routine administrative tasks e.g. photocopying, filing and faxing within current Trust policies and procedures as required by the service.

Defective equipment is reported and made safe without delay in accordance with Trust procedures.

Work towards completion of competency framework within agreed timescales.

Participate in clinical supervision as per individual requirement.

Be competent in the selection of the appropriate sample bottle for all common laboratory investigations.

Be competent in the procedures required for bleeding High Risk, Immunocompromised and barrier nursed patients.

Organise and stock work benches and trolleys daily.

Clean and disinfect trolleys and work benches after use.

Restock the Phlebotomy rooms when necessary.

To work across MERSEY CARE NHS FT phlebotomy footprint.

Respect confidentiality and privacy of patients and carers at all times.

Maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, relatives, and self, reporting incidents or near miss events in line with Trust policies.

Fully participate in Health and Safety Training.

Participate in personal training, development, appraisal and attend all mandatory courses as required.

Display empathy and a pleasant, helpful manner when dealing with patients, visitors, and staff.

Contribute to the delivery of a quality service to customers within agreed timescales.

Communicate effectively with patients to ensure correct identification, cooperation, and clarification of complications.

Ensure samples are labelled correctly according to protocols.

Provide after care and assistance to patients affected by venepuncture.

Be competent in dealing safely with nervous or upset patients including at times, managing conflict.

Be competent in dealing safely with fainting patients and those who become unwell.

Maintain basic life support skills to enable the safe care of patients.

Liaise with service users to improve relationship, service, and patient care.

Answer telephone enquiries in a helpful manner.

Participate in relevant staff and departmental meetings.

Co-operate with and assist leaders of Phlebotomy teams to promote good team working.

Physical, Mental and Emotional Effort

Lone working in busy clinic environments.

Able to manage the pressures of a busy clinical environment and demanding workload.

Able to manage situations involving patient conflict and challenging behaviours.

WORKING CONDITIONS

Ability and willingness to attend clinics across the MCFT footprint.
Safeguarding

Demonstrates skills and knowledge how to raise and escalate a safeguarding concern.

Ensure service users/carers are supported appropriately to understand Safeguarding issues to maximise their decision making.

Understand when to use emergency systems to raise safeguard adults and children.

Maintain accurate, complete, and contemporaneous records.

Engage and participate in all safeguarding training appropriate to role.

GENERIC RESPONSIBILITIES FOR ALL STAFF

All post holders will agree to:

Commit to the vision of supporting Mersey Care in becoming a leading organisation in the provision of community services, mental health care, addiction services and learning disability care, and in doing so fully utilise their skills and experience to support the objectives of the Trust.

Role model the values of the Trust – Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support– in all activities and interactions with employees, service users and other stakeholders.

Challenge the stigma associated with mental health and learning difficulties.

Comply with the Duty of Candour, defined by Francis as: 'The volunteering of all relevant information to persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made.’

Work across professional and organisational boundaries to improve services for all.

Maintain their specific knowledge base and develop new skills.

Value the contribution of the patient/ service user voice.

Operate within any organisational codes of practice or those from a relevant professional body.

Respect equality and diversity across all areas of working practice and communications with staff, service users and other stakeholders.

Take responsibility for the accurate and timely collection and recording of data and ensuring all personally identifiable information is protected and used only for the purposes for which it was intended.

Comply with all health and safety legislation and local policies and procedures.

Adhere to all organisational policies.

Have knowledge and understanding of technology in the workplace which is sufficient to maintain their efficiency and also how technology can empower service users in a digital environment.

Comply with the NHS Constitution in relation to the staff responsibilities that it sets out for NHS employees.

Attend a one day Just and Learning & Civility and Respect training workshop.

Be an ambassador for Just & Learning and Civility & Respect following the training.

Positively advocate the just and learning culture within your team.

Be a confident supporter and implementer of the Trust CARES Values including Civility & Respect within your team.

Support their team/ services to create a positive environment for Just and Learning Culture.

Participate in Just and Learning Culture events.

Bring Just and Learning Culture updates/ information to the attention of team members and other MCT colleagues they work with.

Support and encourage the sharing of concerns about the safety and quality of care with senior leaders with the aim of improving safety and quality.

Actively participate in creating an open culture within your team so that concerns and difficulties can be discussed safely and respectfully.

Speaking up in the event that they are exposed to incivility between colleagues in the workplace #iwillspeakup.

Listening and understanding others who have concerns and taking a collaborative approach to work towards a solution to improve civility and respect.

This job description is intended as an outline indicator of general areas of activity and will be reviewed in light of the changing needs of the Trust in consultation with the pos