Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Core Hours Monday to Wednesday 7.30am - 3.30pm)
- Job ref
- 411-PRO-26-8212431
- Employer
- Alder Hey Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- Institute in the Park
- Town
- Liverpool
- Salary
- £25,272 Pro rata
- Salary period
- Yearly
- Closing
- 20/08/2026 23:59
Employer heading
Institute Receptionist
NHS AfC: Band 2
Alder Hey Children’s NHS Foundation Trust is a provider of specialist health care and has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients’ homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site.
We currently have more than 4,000 staff working across our community and hospital sites. We’re also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year.
As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.
You can expect a warm welcome at Alder Hey Children's NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:
- Great flexible working opportunities
- Lease car scheme and Home Electronics Scheme
- Generous annual leave and pension scheme
- Extensive staff health and well-being programmes
Job overview
An opportunity has arisen for a part time Band 2 Receptionist based within The Institute in the Park (Alder Hey Children’s NHS Trust).
We are looking for enthusiastic, friendly, motivated individual with excellent communication skills.
You will be the first point of contact for all visitors as well as respond to enquiries via email and telephone. Applicants must therefore demonstrate strong IT skills and experience of Microsoft Outlook.
The successful candidate will be part of a supportive team working within a fast paced and busy educational environment. Applicants must be flexible with a willingness to support both their immediate team and wider Academy provision which will include large scale events and internal conferences / meetings.
Please note that the successful applicant will be expected to work x3 days per week with core days being Monday to Wednesday. However we do require flexibility to fit in with business needs.
Main duties of the job
Provide reception services and administrative support for staff within the Institute in the Park. The post-holder will be well-organised with good interpersonal skills and be hard working, conscientious and enthusiastic. He or she must also be amenable to evening and/or weekend working. The ability to communicate effectively and politely with both external and internal visitors to the organisation is a necessity. Experience of using Microsoft, excellent keyboard skills and reception duties are essential.
A full induction to the Service and the Trust will be provided .However, following appropriate training and guidance, it is anticipated that the post holder will be able to assume responsibility for specific blocks of work with minimal supervision.
Working for our organisation
Sponsorship - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.
Detailed job description and main responsibilities
Principal Duties
• To act as Receptionist at the Institute in the Park, this will require dealing with staff and visitors in a courteous and friendly manner.
• To co-ordinate room bookings for meetings using the electronic database Bookwise, and be responsible for the setting up of meeting rooms in accordance with client’s requests.
• To ensure that all telephone calls received are actioned appropriately.
• To provide clerical support to staff during busy periods which may include word processing, photocopying, faxing, or collating papers, etc.
• Assist in re-arranging seminar rooms, move furniture, move and handle paper, PC’s etc.
• Ensure that requests for hospitality are processed in accordance with local systems.
• Assist in the processing of internal/external mail.
• Liaise with all academy staff to ensure that visual aid equipment is available and to provide support to clients using A/V equipment as requested
• Undertake the requisitioning of stationery/ catering/ educational items.
• To report any minor work/repairs to the Estates Department as requested.
• Liaise with contractors regarding servicing/repair of on-site equipment and ensure that visitors or contractors complete the relevant signing in procedures.
Person specification
Education and Training
Essential criteria
- Possess NVQ level2 in Business Administration or equivalent experience. ECDL/Relevant Qualification, RSA2/NVQ2 or equivalent
Experience
Essential criteria
- Customer Service
Desirable criteria
- Experience of Working in the NHS
Knowledge
Essential criteria
- Experience with Computers
Desirable criteria
- Microsoft Applications / Databases
Skills
Essential criteria
- Excellent Communication and Interpersonal Skills
- Problem solving and using initiative
Desirable criteria
- Reception Experience
Personal Atributes
Essential criteria
- Working as part of a team
- Willingness to undertake personal development
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jodie Cockram
- Job title
- Operations Manager
- Email address
- [email protected]
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