Job summary
- Main area
- Human Resources
- Grade
- NHS AfC: Band 4
- Contract
- Fixed term: 11 months (Contract end date 30th October 2027)
- Hours
- Full time
- Flexible working
- Job ref
- 411-PRO-26-8382391
- Employer
- Alder Hey Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- Alder Hey Children's NHS Foundation Trust
- Town
- Liverpool
- Salary
- £28,392 - £31,157 per annum, pro rata
- Salary period
- Yearly
- Closing
- 06/11/2026 23:59
Employer heading
People Services Officer
NHS AfC: Band 4
Alder Hey Children’s NHS Foundation Trust is a provider of specialist health care and has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients’ homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site.
We currently have more than 4,000 staff working across our community and hospital sites. We’re also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year.
As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.
You can expect a warm welcome at Alder Hey Children's NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:
- Great flexible working opportunities
- Lease car scheme and Home Electronics Scheme
- Generous annual leave and pension scheme
- Extensive staff health and well-being programmes
Job overview
We are looking for a People Services Officer to join our People Services Team. This Band 4 role combines first-line advice with administrative support, helping us deliver a high-quality service to managers and colleagues across the Trust. Reporting to the Lead for Employee Relations & Policy, you will support our workforce objectives and help keep our people processes running smoothly.
As a first point of contact for the team, you will provide clear information and advice on people policies, procedures and terms and conditions, referring more complex queries to a People Services Advisor. You will use tact, discretion and compassion when dealing with sensitive matters and build effective relationships with managers, colleagues, trade union representatives and partner teams.
Your varied responsibilities will include maintaining workforce systems and case trackers, managing shared mailboxes, preparing and reviewing reports, and highlighting matters that need further action. You will also support employee relations meetings, and hearings, take minutes, help co-ordinate training and job evaluation panels, and assist with information requests and policy development. You will also have a small caseload of casework from yourself.
Main duties of the job
- Provide first-line HR advice on policies, procedures and terms and conditions, escalating complex queries.
- Support employee relations cases, meetings and hearings, including administration and minute-taking.
- Carry a small caseload of casework from yourself.
- Maintain workforce records, monitor reports and flag concerns.
- Coordinate training, job evaluation panels and information requests.
- Manage shared mailboxes and confidential records, and support service improvements.
Working for our organisation
Sponsorship - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.
Detailed job description and main responsibilities
Further information about the role and its responsibilities is available in the full job description.
Person specification
Education & Training
Essential criteria
- Level 3 CIPD qualification or equivalent experience
- Associate CIPD membership
Desirable criteria
- Working towards Level 5 CIPD qualification
Experience
Essential criteria
- Sufficient recent experience in a Generalist HR Admin capacity
- Experience of using HR databases to record and access information
- Experience in guiding managers on policies and procedures
- Experience in providing administrative support and minute taking
Desirable criteria
- Experience of working in a HR function in the NHS
- Experience of handling employee relations issues at early stages
Knowledge
Essential criteria
- HR office systems and practice
- Good understanding of HR policies and procedures
Desirable criteria
- Agenda for Change Terms and Conditions
- Medical and Dental Terms and Conditions
- Up to date knowledge of employment law
- Knowledge/experience of ESR
Skills
Essential criteria
- Advanced keyboard skills including intermediate to advanced Microsoft Word and Excel skills
- Excellent written skills and ability to write clear, concise reports and policies
- Ability to follow procedures accurately
- Excellent interpersonal skills with the ability to communicate effectively to all levels of staff /management/unions
- Ability to prioritise and organise a large volume of work with frequently changing priorities and work systematically towards tight deadlines
- Ability to generate, analyse and interpret reports
- Understanding of , and ability to maintain confidentiality at all times
- Flexible with an ability to multi-task and work in a fast paced environment
- Able to work on own initiative with awareness of boundaries
- Excellent team player and ability to work autonomously
- Ability to remain clam under pressure
- Good presentation skills
Personal Attributes
Essential criteria
- Willingness to develop new skills and undertake training as necessary
- Service-focused
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michelle James
- Job title
- ER & Polciy Lead
- Email address
- [email protected]
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