Job summary
- Main area
- People Services
- Grade
- NHS AfC: Band 3
- Contract
- Fixed term: 12 months (Contract end date October 2027 (TBC))
- Hours
- Full time - 37.5 hours per week
- Job ref
- 411-PRO-26-8370341
- Employer
- Alder Hey Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- Alder Hey Children's Hospital / Innovation Park, Edge Lane
- Town
- Liverpool
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 03/11/2026 23:59
Employer heading
ERoster Assistant
NHS AfC: Band 3
Alder Hey Children’s NHS Foundation Trust is a provider of specialist health care and has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients’ homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site.
We currently have more than 4,000 staff working across our community and hospital sites. We’re also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year.
As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.
You can expect a warm welcome at Alder Hey Children's NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:
- Great flexible working opportunities
- Lease car scheme and Home Electronics Scheme
- Generous annual leave and pension scheme
- Extensive staff health and well-being programmes
Job overview
The post holder will provide administrative support for workforce systems and deliver first-line guidance to users across the Trust on system maintenance and functionality.
They will liaise, where appropriate, with senior managers and software providers to support the timely resolution of system issues, and will contribute to the collection, monitoring and reporting of workforce information to support effective decision-making.
Main duties of the job
Working for our organisation
Sponsorship - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.
Detailed job description and main responsibilities
- Provide accurate and efficient administrative support to the Workforce Information Team in maintaining workforce information systems to enable accurate workforce reporting across the Trust.
- Provide first-line guidance and support for system users, escalating issues to the Workforce Analyst or E Roster Adviser or or Workforce Information Manager as appropriate.
- Provide basic HR advice on people related policies and practices.
- Take direction from other members of the Workforce Information team relating to the maintenance, support and development of the system.
- Provide general administrative support to the People Services team, and for workforce information related meetings and forums, as directed.
- Liaise with IT, Payroll and People Services to ensure data cleansing and system alignment to realise maximum efficiency of the system.
- Develop and maintain a wide-ranging knowledge of the workforce information systems.
- Escalate to the Workforce Analyst, ERoster Adviser or Workforce Information Manager where system guidelines are not being applied correctly or in line with Trust procedure.
- Ensure the Trust’s Information Governance policy and Data Protection Act are strictly followed when managing sensitive information.
- Liaise directly with senior managers, as well as software providers to resolve system issues in a timely manner to ensure there is a comprehensive and coordinated approach to resolution.
- Manage own workload on a daily basis within the constraints of a help desk environment, referring to the Workforce Analyst, ERoster Adviser or Workforce Information Manager as necessary.
Person specification
Person specification criteria
Essential criteria
- NVQ Level 3 in Business Management or equivalent experience.
- Evidence of continuous professional development.
- Experience in a customer service environment.
- Good understanding of IT and Microsoft Office applications.
- Understanding of the principles of workforce information systems.
- Effective oral and written communication skills with all levels of colleagues in the organisation
- Able to communicate routine information, using persuasive skills
- Able to provide training to system end users
- Attention to detail and accurate, timely data input
- Excellent customer service skills
- Able to analyse and troubleshoot queries, determining the best course of action to resolve, escalating more complex issues appropriately
- Able to contribute effectively to a team and personal development
- Self motivated and positive approach
- Able to manage own workload and meet strict deadlines, ensuring routine work is planned in
- Adaptable/flexible
- Demonstrates professional behaviour and approachable
Desirable criteria
- Experience in an administrative capacity, dealing with a wide variety of people and tasks
- Experience of workforce information systems.
- Experience of data entry.
- Experience of working in the NHS.
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Yvonne Ellison
- Job title
- ERoster Advisor
- Email address
- [email protected]
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