Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 410-SUR-6233575
- Employer
- Liverpool Heart & Chest Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Liverpool Heart and Chest Hospital
- Town
- Liverpool
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 19/05/2024 23:59
- Interview date
- 22/05/2024
Employer heading
Support Secretary- Surgery
Band 3
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs.
As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aim to extending access and improve quality.
Our vision is underpinned by five strategic goals:
- Quality: to deliver the highest quality, safest and best experience for patients and their families by providing reliable care
- Service and Innovation: to develop our service portfolio for patients by developing innovative models of care
- Value: to maintain financial viability, enhance service delivery and develop new models of care to improve the health of our patients and safely reduce costs
- Workforce: to be the best NHS Employer by 2019 by attracting and retaining the best staff to deliver excellent patient care
- Stakeholders: to develop productive relationships with key stakeholders in order to enhance our profile and reputation.
Our Mission
“Excellent, Compassionate and Safe care for every patient, every day”
Job overview
We have a position available for experienced, well-motivated and enthusiastic support secretary to join the surgical secretariat. The appointees will work within an established team of Patient Pathway Co-ordinators who have a commitment to improve our patient experience.
The successful applicants must be able to undertake all administrative duties, be well organised, able to plan their own workload, work on their own initiative and work to strict deadlines.
It is expected that candidates will have the appropriate experience of audio typing and have a good typing speed and accuracy as well as excellent spelling and grammar. Experience of working in a medical environment, a good understanding and knowledge of medical terminology (specifically cardiology) and experience of EPRO are all a distinct advantage.
Main duties of the job
To provide a support service to the Patient Pathway Co-ordinators and Consultants in the service lines with the opportunity to develop in their learning
To manage the efficient and timely completion of all typing in the service lines including clinic letters and discharge letters
Working for our organisation
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq
Detailed job description and main responsibilities
Principal Accountabilities
Typing of all clinic letters, discharge letters, results letters for the allocated priority service
Assist in the typing for allocated secondary service
Complete typing as allocated by the service Patient Pathway Co-ordinators
Inform Patient Pathway Co-ordinators of any instructions on dictation of clinic letters etc
List patient when letter instructs
Add patients to appropriate waiting lists when instructed
Organisational
Patient experience
Completion of the audio-typing of clinical and non-clinical correspondence within the service line and within set timescales.
Escalating issues to Patient Pathway Co-ordinators
Maintaining the confidentiality of patient information at all times
Team working
Coordinate cover of duties across Business Support during periods of holiday and / or sickness.
Completing all typing and administrative tasks such that other team members are able to carry out their duties ensuring an efficient and effective administration service is provided to patients and Consultants and in accordance with communicated KPIs
Communication
Responding to queries in a caring, sensitive and reassuring manner. Use initiative when dealing with enquiries, escalating as appropriate.
Providing information to the management team when requested and use initiative to escalate any issues as appropriate.
Communicating with GPs other external agencies
Providing information to staff in other departments
Escalating issues to the Patient Pathway Co-ordinators as appropriate
Policy & Service Development
Being aware of and adhering to administrative procedures and protocols relevant to the post.
Observing the provisions of and adhering to all Trust policies and procedures
Required to comment on, implement and adhere to secretarial / administrative procedures and protocols.
Data Management
Recording all information as required on PAS including amendments
Quality
Training
Attending mandatory training in accordance with Trust policy
Participating in in-house training and updating of skills as required
Demonstrating on going learning and development related to the role
General Statements
Attending team meetings where required
Maintaining confidentiality and abide by the Data Protection Act.
Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers
Ensuring completion of timely PDR/Appraisal process with designated line manager
Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times
Undertaking any other duties which are deemed appropriate to the band
The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the post holder.
Person specification
Qualifications & Education
Essential criteria
- RSA II or equivalent experience
- G.C.S.E. English or equivalent
Desirable criteria
- AMSPAR Diploma
Knowledge & Experience
Essential criteria
- Microsoft Word
- Conversant with secretarial procedures /administrative practice
- Medical terminology
- Previous secretarial / office experience
- Working in a team
- Maintaining confidentiality
Desirable criteria
- PAS
- Digital dictation systems
- Waiting list management
- Patient pathway management
- Previous NHS experience
- Advanced keyboard skills
- Audio typing
Skills & Abilities
Essential criteria
- Ability to prioritise
- Reliable and works to high standards
- Able to work on own initiative.
- Excellent organisational and time management skills
Desirable criteria
- Excellent communication and interpersonal skills
- Problem solving
Values & Behaviours
Essential criteria
- Flexible
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- James Ashcroft
- Job title
- Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 0151 600 1033
List jobs with Liverpool Heart & Chest Hospital NHS Foundation Trust in Administrative Services or all sectors