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Job summary

Main area
Administration
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
410-MED-8370202
Employer
Liverpool Heart & Chest Hospital NHS Foundation Trust
Employer type
NHS
Site
Liverpool Heart and Chest NHS Foundation Trust
Town
Liverpool
Salary
£32,073 - £39,043 per annum
Salary period
Yearly
Closing
26/10/2026 23:59

Employer heading

Liverpool Heart & Chest Hospital NHS Foundation Trust logo

Operational Support Manager

NHS AfC: Band 5

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs.

As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aim to extending access and improve quality.  

Our vision is underpinned by five strategic goals:

  • Quality: to deliver the highest quality, safest and best experience for patients and their families by providing reliable care 
  • Service and Innovation: to develop our service portfolio for patients by developing innovative models of care
  • Value: to maintain financial viability, enhance service delivery and develop new models of care to improve the health of our patients and safely reduce costs
  • Workforce: to be the best NHS Employer by 2019 by attracting and retaining the best staff to deliver excellent patient care
  • Stakeholders: to develop productive relationships with key stakeholders in order to enhance our profile and reputation.

Our Mission

“Excellent, Compassionate and Safe care for every patient, every day”

Job overview

We are delighted to offer an exciting opportunity to join the Medicine Division as an Operational Support Manager on a permanent, full time basis.

In this varied role, you will support the day-to-day operational management of the Division, provide leadership to administrative and clerical teams, and help drive performance against key operational targets.  You will also contribute to service improvements and support the delivery of high quality, patient centred care.

We are looking for a motivated and organised individual with excellent communication and interpersonal skills, a proactive approach to problem solving, and a genuine commitment to improving services for patients and their families.  This is an excellent opportunity to develop your leadership and operational management experience within a supportive and forward thinking team.

Our recruitment process is designed to ensure candidates demonstrate the skills, knowledge, experience and values required for the role.  If you have used AI to assist with your application, please declare this in the Supporting Information section.  Applications should accurately reflect your own experience and abilities.

Main duties of the job

Leading and Supporting Your Team
Provide day-to-day leadership to administrative and clerical teams, fostering a positive, inclusive culture where staff feel supported, motivated and empowered to deliver their best.

Using Data to Drive Performance
Monitor and analyse performance data to identify trends, support informed decision making, and drive improvements across services and patient pathways.

Supporting Staff Development and Wellbeing
Oversee attendance management, appraisals, mandatory training and personal development, ensuring staff are supported to achieve their full potential and remain compliant with organisational requirements.

Providing Operational Leadership
Work closely with the Divisional Management Team to coordinate operational activities, resolve challenges, and support the effective delivery of divisional objectives and performance targets.

Driving Service Improvement
Identify opportunities to enhance processes and patient pathways, leading and supporting initiatives that improve efficiency, quality and the overall patient and staff experience.

Working for our organisation

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

Please visit our website - https://www.lhch.nhs.uk/

Please follow this link for a tour of our site - https://bit.ly/36ylsoq

Detailed job description and main responsibilities

Please see attached detailed job description and person specification for further information on the responsibilities of this role. 

Person specification

Qualifications

Essential criteria
  • Educated to degree level or equivalent experience in healthcare management, business administration, operational management or a related field.
  • Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint.
  • Evidence of continuing professional development.
Desirable criteria
  • Management qualification or equivalent leadership training.
  • NHS Leadership Academy qualification.

Knowledge

Essential criteria
  • Experience of working within an NHS or healthcare environment.
  • Experience of analysing and interpreting performance data and producing reports.
  • Experience of Referral to Treatment (RTT) performance management.
  • Experience of managing competing priorities and meeting deadlines.
  • Experience of working with waiting lists, patient pathways and performance targets
  • Knowledge of data quality, validation processes and performance reporting.
Desirable criteria
  • Experience of operational management within an acute hospital setting.
  • Experience of capacity and demand planning.
  • Experience of managing administrative or clerical teams.
  • Experience of workforce management, including sickness absence management, appraisals and recruitment processes.

Skills

Essential criteria
  • Strong organisational and planning skills with the ability to prioritise workload effectively.
  • Excellent written and verbal communication skills.
  • Ability to influence and work collaboratively with clinical and non-clinical staff.
  • Ability to motivate and support teams to achieve operational objectives.
  • Ability to work independently and use initiative.
Desirable criteria
  • Ability to interpret complex data and present findings clearly.
  • Ability to manage change and support service improvement initiatives.
  • Strong leadership and people management skills.

Values

Essential criteria
  • Demonstrates Trust values and behaviours.
  • Commitment to equality, diversity and inclusion.
  • Professional and credible approach.
  • Strong attention to detail and commitment to accuracy.
  • Flexible and adaptable approach to work.
  • Ability to remain calm and effective under pressure.
  • Commitment to delivering high-quality patient-centred services.
  • A proactive and solutionfocused approach.
Desirable criteria
  • Willingness to work flexibly to meet service needs.

Employer certification / accreditation badges

Veteran AwareArmed Forces Covenant (Silver Award)Care quality commission - OutstandingSVMQ Distinction

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lisa Fletcher
Job title
Senior Operational Manager
Email address
[email protected]
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