Job summary
- Main area
- A&E Department
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 287-RMED-299-26-A
- Employer
- Liverpool University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Liverpool Hospital
- Town
- Liverpool
- Salary
- £28,392 - £31,157 Per Annum
- Salary period
- Yearly
- Closing
- 01/09/2026 23:59
Employer heading
Deputy Office Manager - Emergency Department
Band 4
Job overview
An exciting opportunity has arisen for an experienced and motivated Deputy Office Manager to join the Emergency Department administrative team. Working closely with the Administration Manager, the Deputy Office Manager will play a key role in supporting the delivery of a responsive, efficient, and high-quality administrative service within one of the busiest areas of the Trust. The successful candidate will support the day-to-day management of administrative and reception services, ensuring the accurate recording, validation, and monitoring of patient information across departmental systems, including ED iPM and Whiteboard. They will assist in workforce planning activities, rota management, recruitment, staff development, and performance monitoring, helping to ensure the department consistently meets operational objectives and NHS performance standards.
A key aspect of the role will be supporting and developing clerical and administrative staff through supervision, induction, training, and appraisal processes, will lead on training for new starters,
Post holder will act as a role model for Trust values and behavioural standards, promoting a positive and supportive working environment while contributing to continuous service improvement initiatives. They will also provide management support in the absence of the Administration Manager, ensuring the smooth running of the department and maintaining effective administrative services that support excellent patient care.
Main duties of the job
To assist in the development of the departmental services and improve
efficiency in recording the data on the ED iPM and Whiteboard systems on a daily basis.
To assist Administration Manager in the completion of Allocate and
the department weekly Rota’s.
To monitor data input and produce statistics as required. To assist in a program of work sampling to achieve more accurate performance standards and instil a greater sense of responsibility in each employee.
Initiate audit/validation of information from the ED iPM and Whiteboard systems.
To ensure all clerical staff adhere to the Trust Behavioural Standards and are aware of the importance of their role in achievement of NHS Target
Support clerical Team Leaders on day to day supervision of clerical staff within the ED reception area.
To assist in the departmental induction program for each employee.
To ensure that all work is carried out in a safe manner with due regard to Health & Safety.
To assist Administration Manager in the recruitment and selection
process.
In the absence of the Administration Manager to complete staff variation lists for the clerical staff
To assist in yearly appraisals.
To prepare and deliver training programs on the agreed policies for operational procedures and systems procedures
Responsible for the training off all new staff in the department.
Working for our organisation
NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.
We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.
We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.
Detailed job description and main responsibilities
To assist in the development of the departmental services and improve
efficiency in recording the data on the ED iPM and Whiteboard systems on a daily basis.
To assist Administration Manager in the completion of Allocate and
the department weekly Rota’s.
To monitor data input and produce statistics as required. To assist in a program of work sampling to achieve more accurate performance standards and instil a greater sense of responsibility in each employee.
Initiate audit/validation of information from the ED iPM and Whiteboard systems.
To ensure all clerical staff adhere to the Trust Behavioural Standards and are aware of the importance of their role in achievement of NHS Target
Support clerical Team Leaders on day to day supervision of clerical staff within the ED reception area.
To assist in the departmental induction program for each employee.
To undertake data audits/validation on a daily basis.
To ensure that all work is carried out in a safe manner with due regard to Health & Safety.
To assist Administration Manager in the recruitment and selection
process.
In the absence of the Administration Manager to complete staff variation lists for the clerical staff and ED Medical Secretaries
To assist in yearly appraisals.
To prepare and deliver training programs on the agreed policies for operational procedures and systems procedures
To participate in updating and maintaining all relevant operational policies and procedures documentation and to ensure its availability and usage via the Trust’s Intranet service.
Responsible for the training off all new staff in the department.
Person specification
Qualifications
Essential criteria
- Evidence of continuing development
- Significant database training
- General education to A level standard or equivalent
Experience
Essential criteria
- Demonstrable experience of working at a similar level in specialist area
- Experience of managing staff and resources
- Significant knowledge and experience of data collection and analysis
- An understanding of data quality
- Demonstrate experience of working to deadlines
Desirable criteria
- Previous NHS experience in an acute setting
Skills
Essential criteria
- Excellent verbal and written communication skills
- Excellent presentation skills
- Good decision making and problem solving skills
- Ability to work to deadlines and control blocks of work
- Developed interpersonal skills with ability to form positive working relationships
- Ability to work to own initiative
- Ability to deliver services within allocated resources
- Innovative and responsive to change
Other
Essential criteria
- Can do attitude with determination, resilience and ability to withstand pressure including demanding/conflicting priorities
- Able to work flexibly
- Willingness to undertake further training as and when required
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sandra Jones
- Job title
- Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 0151 706 3093
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