Job summary
- Main area
- Administration
- Grade
- Band 8c
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (and oncall)
- Job ref
- 287-AMED-198-25
- Employer
- Liverpool University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- LUHFT
- Town
- Liverpool
- Salary
- £76,965 - £88,682 per annum
- Salary period
- Yearly
- Closing
- 13/08/2025 23:59
Employer heading

Head of Operations
Band 8c
Job overview
Head Operations
Band 8C
We have an exciting opportunity for our Head of Operations – Gastroenterology/Diabetes/Endocrinology
Main duties of the job
We are looking for an experienced Operational Manager to work in collaboration with internal and external system partners to deliver on the Care Group’s operational and financial performance. You will take a lead role in both shaping and delivering the Care Group’s strategy in conjunction with both the Divisional and Trust’s overall strategies and objectives.
The post holder will report to the Associate Divisional Director of Operations and be accountable for the overall operational management of all patient services within the scope of the role and will be expected to make a positive contribution to the design and delivery of the services within their area.
As an experienced operational leader, the post holder will provide professional leadership for a multi-disciplinary team and will take responsibility for the development and modernisation of the service, working with partner agencies in order to optimise opportunities for joint working in association with agreed plans. They will also take responsibility for the business planning process to ensure that clear plans are communicated, actioned, and delivered in a timely manner on behalf of the Director of Operations. In conjunction with the Director of Operations and Associate Director of Operations you will provide both strategic and operational leadership support to the clinical and operational.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s, visit their careers pageDetailed job description and main responsibilities
- Degree level or equivalent extensive experience
- Management qualification, MBA or equivalent extensive experience
- Demonstrable experience at a senior level in healthcare delivery, with responsibility for operational delivery including clinical quality, people management, budget responsibility and successful delivery of performance targets within strict financial controls.
- Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
- Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services.
- Principles and impact of the NHS Constitution
- Knowledge and understanding of governance arrangements and standards in the NHS and the wider health
Person specification
Skills
Essential criteria
- Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
- A high level of communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
- Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
- Analyse detailed data and information, including preparing responses to issues, weighing risks and forming judgements often within tight timescales
- Initiate, develop, coordinate and implement business planning processes on behalf of the Care Group
- Initiate, develop, coordinate and implement business planning processes on behalf of the Care Group
- Coordinate and lead Care Group activity to meet challenging performance targets within tight financial controls
- Implement agreed policy on behalf of the Care Group and ensure successful implementation
- IT literate and able to use standard office software and bespoke systems
- Cope with competing priorities and a demanding workload
- Deal with uncertainty and complexity in a political environment
- Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day
Desirable criteria
- Research detailed information, and use audit skills to applying findings to influence practice and develop business cases/plans
- Imaginative and innovative in developing new ways of working in meeting patient care and service needs
Qualifications
Essential criteria
- Degree level or equivalent extensive experience
- Management qualification, MBA or equivalent extensive experience
Experience
Essential criteria
- Demonstrable experience at a senior level in healthcare delivery, with responsibility for operational delivery including clinical quality, people management, budget responsibility and successful delivery of performance targets within strict financial controls.
Knowledge
Essential criteria
- Understanding and appreciation of diversity
- Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services.
- Principles and impact of the NHS Constitution
- Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
Desirable criteria
- Knowledge and understanding of governance arrangements and standards in the NHS and the wider health and social care economy
Other
Essential criteria
- Current employee of a LAASP organisation
Documents to download
Further details / informal visits contact
- Name
- Nicky Murdoch
- Job title
- Deputy Divisional Director of Operations, Medicine
- Email address
- [email protected]
- Telephone number
- 07854 935 364
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