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Job summary

Main area
Administration
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Flexible working Monday - Sunday)
Job ref
287-DTC-144-26
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Royal Liverpool University Hospital
Town
Liverpool
Salary
£25,272 per annum
Salary period
Yearly
Closing
08/09/2026 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Clerical Officer

Band 2

Job overview

The Radiology Department is looking to recruit an enthusiastic and motivated person  to join our admin team based in the Royal Liverpool University Hospital.
 
The post will also involve working as part of our reception team encompassing all the departments of the Directorate.   

Candidates must possess excellent organisational, communication and IT skills to be able to provide an optimum level of customer service to patients, both in person and over the telephone, and  to other users of the service.   The post holder must be self-motivated, work well under pressure and enjoy working with a diversity of people

The successful candidate will work in a friendly environment with a proactive team who will assist in your personal development. You should have a kind, efficient and respectful approach and will need to be able to remain calm and professional in this busy Imaging Department.
 
 

Main duties of the job

To carry out administration duties, inputting and extracting data onto the patient administration system (PAS) and the departmental CRIS system (Computerised Radiology Information System, CRIS) and to search the patient database for existing records, ensuring all records are accurate and up to date. 
 
Reception duties for all areas of the Radiology department, including enquiries from medical staff, other hospitals, GP’s and members of the public.
 
Dealing with telephone and direct communication enquiries from the public and other health professions.
 
Co-operation with and provision of assistance where necessary to all medical, nursing and other hospital staff.

Working for our organisation

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year.  The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Detailed job description and main responsibilities

Maintain a high standard in all aspects of work.

To rotate to all areas of the Radiology department including Main X-Ray,  CT/MR, Ultrasound, A&E X-Ray, and Interventional Theatres.

To input and extract data onto the patient administration system (PAS) and the departmental RIS system (Computerised Radiology Information System, CRIS), and to search the patient database for existing records, ensuring all records are accurate and up to date.

Reception duties for all areas of the Radiology department, including enquiries from medical staff, other hospitals, GPs and members of the public.

Dealing with telephone and direct communication enquiries from the public and other health professionals. 

Cooperation with and provision of assistance where necessary to all medical, nursing and other staff.

For full duties please refer to the attached job description

Person specification

Qualifications

Essential criteria
  • G.C.S.E. or equivalent
Desirable criteria
  • NVQ Level 2 in Customer Care

Experience

Desirable criteria
  • Used to working in an office/multi disciplinary environment
  • Previous NHS experience

Knowledge

Desirable criteria
  • Knowledge of Patient Administration System

Skills

Essential criteria
  • Computer skills
  • Good communication and interpersonal skills

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardTrust IDVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Carer confident logo, the employers for carers confident schemeDisability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Carole Williams
Job title
Senior Officer Manager
Email address
[email protected]
Telephone number
0151 706 2783
Additional information

Lisa Ohara - [email protected] - 0151 706 2732

Gwen May - [email protected] - 0151 706 2732 

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