Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Flexible working Monday - Sunday)
- Job ref
- 287-DTC-144-26
- Employer
- Liverpool University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Liverpool University Hospital
- Town
- Liverpool
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 08/09/2026 23:59
Employer heading
Clerical Officer
Band 2
Job overview
Candidates must possess excellent organisational, communication and IT skills to be able to provide an optimum level of customer service to patients, both in person and over the telephone, and to other users of the service. The post holder must be self-motivated, work well under pressure and enjoy working with a diversity of people
The successful candidate will work in a friendly environment with a proactive team who will assist in your personal development. You should have a kind, efficient and respectful approach and will need to be able to remain calm and professional in this busy Imaging Department.
Main duties of the job
Working for our organisation
NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.
We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.
We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.
Detailed job description and main responsibilities
Maintain a high standard in all aspects of work.
To rotate to all areas of the Radiology department including Main X-Ray, CT/MR, Ultrasound, A&E X-Ray, and Interventional Theatres.
To input and extract data onto the patient administration system (PAS) and the departmental RIS system (Computerised Radiology Information System, CRIS), and to search the patient database for existing records, ensuring all records are accurate and up to date.
Reception duties for all areas of the Radiology department, including enquiries from medical staff, other hospitals, GPs and members of the public.
Dealing with telephone and direct communication enquiries from the public and other health professionals.
Cooperation with and provision of assistance where necessary to all medical, nursing and other staff.
For full duties please refer to the attached job description
Person specification
Qualifications
Essential criteria
- G.C.S.E. or equivalent
Desirable criteria
- NVQ Level 2 in Customer Care
Experience
Desirable criteria
- Used to working in an office/multi disciplinary environment
- Previous NHS experience
Knowledge
Desirable criteria
- Knowledge of Patient Administration System
Skills
Essential criteria
- Computer skills
- Good communication and interpersonal skills
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Carole Williams
- Job title
- Senior Officer Manager
- Email address
- [email protected]
- Telephone number
- 0151 706 2783
- Additional information
Lisa Ohara - [email protected] - 0151 706 2732
Gwen May - [email protected] - 0151 706 2732
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