Job summary
- Main area
- Administrative
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 0.6 hour per week (Negotiable working days)
- Job ref
- 287-RMED-256-26
- Employer
- Liverpool University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Liverpool Hospital
- Town
- Liverpool
- Salary
- £25,760 - £27,476 per annum, pro rata
- Salary period
- Yearly
- Closing
- 17/08/2026 23:59
Employer heading
Medical Secretary
Band 3
Job overview
An exciting opportunity has arisen for an experienced secretary to join the Clinical Chemistry Team. We are based in the Edwards Building on the Royal site campus. We are a diverse team, knowledgeable and welcoming, working in an open plan office, creating an ideal atmosphere for peer support and sharing of best practice.
We offer flexibility in the workplace, opportunities for agile working and Liverpool University Hospital Foundation Trust offer a wealth of staff benefits, including discounted gym memberships, car lease schemes and free onsite health, and wellbeing activities such as Zumba classes, smoking cessation, pilates. We also offer a wide range of in-house training programmes and opportunities for self-development.
The successful candidate should possess fast, accurate keyboard skills, medical terminology would be an advantage, as would previous experience working within an NHS office environment.
We are looking for a motivated, initiative-taking team member, who enjoys working within a demanding environment, enjoys interaction with both patients and colleagues, showing care, compassion and kindness. If you feel you have the qualities we are looking for, please feel free to contact the department for an informal chat about this role.
Main duties of the job
1. Type dictation from audio transcription of clinical correspondence and
documentation.
2. Quality check documentation completed in clinical administration support.
3. Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.
4. Complete any tertiary referrals to external Trusts and ensure these are
completed on the PAS system. Keep track of referrals to ensure patient is
promptly reviewed. Check that follow up appointments are arranged in
conjunction with patient pathway.
5. Mentor, train and supervise relevant junior staff as required.
6. Deal appropriately with concerns from staff in line with Trust policy.
7. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
8. Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s, visit their careers page.
Detailed job description and main responsibilities
To provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover working where possible.
Person specification
Education/Qualifications
Essential criteria
- Educated to GCSE/O Level standard/equivalent
- RSA/OCR Level II or equivalent
- Word Processing/Audio typing Skills
- Knowledge of medical terminology and secretarial procedures
Experience
Essential criteria
- Excellent I.T. skills with knowledge and experience of all Microsoft office packages
- Experience working in an NHS office environment
Skills/Ability/Knowledge
Essential criteria
- Excellent communication skills
- Able to use own initiative and respond to new challenges
- Self motivated and able to work with limited supervision
- Manage/prioritise own workload
- Ability to accurately maintain computerise and manual filing/documentation system
- Ability to work as part of a team
- Ability to manage difficult/sensitive situations
- Ability and willingness to undertake further training as required
Desirable criteria
- Knowledge of internal PAS system
- Ability to supervise and motivate a team
- Time management skills
- Excellent interpersonal and influencing skills
- Understanding of Trust internal policies as appropriate
Qualities/Attributes
Essential criteria
- Able to adopt flexible approach when required
- Ability to build and maintain good working relationships
Other Requirements
Essential criteria
- Understanding of confidential nature of role and awareness of Data Protection Act
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Abby Ponsonby
- Job title
- Office Manager
- Email address
- [email protected]
- Telephone number
- 0151 706 3392
- Additional information
For further information or informal discussion, please contact Abby Ponsonby, Office Manager.
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