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Job summary

Main area
Diabetes and Endocrinology
Grade
Band 3
Contract
Permanent
Hours
Part time - 15 hours per week (2 days per week - Tuesday and Wednesday)
Job ref
287-AMED-105-26
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Aintree University Hospital
Town
Liverpool
Salary
£25,760 - £27,476 Per annum pro rota
Salary period
Yearly
Closing
21/04/2026 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Diabetes and Endocrinology Utilisation Co-ordinator

Band 3

Job overview

The role of the Diabetes & Endocrinology Utilisation Co-ordinator, is to ensure all patients are scheduled a within RTT national guidelines, ensure  referrals are actioned and added to  correct waiting lists, ensure follow up appointments are partially booked to waiting lists.  The post holder will check utilisation of clinics, contact patients to reduce non appointment attendance using trust software.

The administration team consists of 5 staff who all work closely together to deliver the best service possible to all patients. Both services receive a high volume of referrals per year and support patients with their long term healthconditions.

We are looking for an enthusiastic individual to join the team, work  effectively,  have outstanding organisational and communication skills; work well with staff and the public, and must be able to demonstrate experience of working under pressure and to set deadlines

You will need a keen eye for detail, ensuring waiting lists are accurately maintained and administration processes followed to meet the targets set by both the hospital and the external agencies. Excellent telephone skills are essential as you will be in constant contact with both staff and patients within our services.

**Please note this vacancy may close early once we receive sufficient applications**

Main duties of the job

Clinical

  • Liaise with colleagues within the department and other support services regarding patient core clinical activity, review and management of clinic templates to ensure the smooth running of clinics within Diabetes and Endocrinology.
  •  Use Choose and Book and EPRO to enable the booking of appointments.
  • Arriving patients at clinics when needed, completing outcomes on InTouch in accordance with the trusts outpatient booking model.
  • Maintain accurate waiting lists to enable partial booking. 
  • Be aware of data quality when transferring patients between waiting lists for appointments with consultants or nurses.
  • Extensions of clinic dates ensuring suspensions and cancellations are carried forward.
  • Utilisation of clinic slots and reduction in DNA rates using trust predictor software.
  • Maintain RTT targets.
  • Work with minimum supervision in an organised, effective and efficient manner.

Communication

  • Liaise with other service users ensuring adequate resources are available to accommodate any changes made.
  • Deal with telephone and email enquiries in a timely manner
  • Communicate effectively, written and verbally at all levels
  • Communicate effectively, written and verbally with patients
  • Answering telephone calls from service users and relatives.

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. 

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading.

For further information regarding the Diabetes and Endocrinology service please view our web page or arrange an informal visit to the department. 

 

 

Person specification

Qualifications

Essential criteria
  • NVQ3 or equivalent
  • RSA II or equivalent

Experience

Essential criteria
  • Experience of outpatient/booking environment
Desirable criteria
  • Have demonstrable experience and knowledge of service improvement systems

Knowledge

Essential criteria
  • A good working knowledge of computers and software packages
  • Able to demonstrate an understanding of a wide range of local hospitals systems/ processes and policies

Skills

Essential criteria
  • Accurate keyboard skills
  • Good basic numeracy skills
  • Excellent interpersonal skills with ability to communicate at all levels
  • Ability to present data and information in a useful and understandable format
  • Work / task prioritisation skills
  • Good communication and negotiation skills

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardTrust IDVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Carer confident logo, the employers for carers confident schemeDisability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Anna Flanders
Job title
Assistant Service Manager
Email address
[email protected]
Telephone number
01515294789
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