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Job summary

Main area
Diabetes & Endocrinology
Grade
Band 3
Contract
Permanent
Hours
Part time - 30 hours per week (4 days)
Job ref
287-AMED-137-26
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
AUH
Town
Liverpool
Salary
£25,760 - £27,476 per annum
Salary period
Yearly
Closing
13/06/2026 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Utilisation Co-ordinator / Clerical Officer Diabetes & Endocrinology

Band 3

Job overview

We are looking for an enthusiastic and motivated Clerical Officer to join our dynamic administrative team. This role plays a key part in supporting our clinical services and colleagues in a fast-paced environment.

 The role is based at Aintree Hospital and provides a full comprehensive administrative support to the inpatient and outpatient clinical services in the Diabetes & Endocrinology Department.

Main duties of the job

 

·        To provide quality comprehensive administrative support to clinical services based at the Diabetes and Endocrinology.

·        Co-ordination of outpatient clinics including booking, confirmation and scheduling of appointments.

·        To provide administrative support to clinical and nurse colleagues in the department to ensure a seamless patient service.

·        Co-ordination of clinic sessions ensuring patients access the appropriate clinical teams quickly and effectively within national targets.

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. 

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

Detailed job description and main responsibilities

  • Clinic rotas for nurses and consultant diabetic clinics
  • Template review of diabetes and  Endocrinology clinics to ensure full maximisation of slots
  • Utilisation of Diabetes and Endocrinology clinics
  • Slot changes to support clinic priority and demand
  • Adding referrals to EPRO
  • Dr Doctor queries
  • Utilisation of AI predictor tool
  • Booking ambulances when required
  • Arriving patients for appointments on reception on a rota basis
  • Diabetes & Enbdocrinology clinic Intouch outcomes
  • Clinic cancellations
  • Adding of New Referrals and waiting list entries to IPM system for specialised clinics within the Diabetes & Endocrinology centre
  • Managing bookings of appointments in time and date order within the national RTT target.
  • Front desk point of contact for patients attending the centre
  • Dealing with and actioning telephone calls from patients and GPs.
  • General admin duties
  • Printing blood labels for patients
  • Supporting senior management team 

Person specification

Qualifications

Essential criteria
  • NVQ 3 or equivalent in relevant area

Experience

Desirable criteria
  • Previous NHS Experience

Knowledge

Desirable criteria
  • Knowledge of the NHS – iPM, ICE, Choose & Book systems

Skills

Essential criteria
  • IT skills
  • Good communication and organisational skills
  • previous clerical experience
  • Able to maintain confidentiality
  • Able to work on own initiative and as part of a team

Other

Essential criteria
  • Current employee of a LAASP organisation

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardTrust IDVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Carer confident logo, the employers for carers confident schemeDisability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Anna Flanders
Job title
Assistant Service Manager
Email address
[email protected]
Telephone number
0151 529 4789
Additional information

Jill Billington - General Service Manager

[email protected]

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