Job summary
- Main area
- Head and Neck
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time - 22 hours per week
- Job ref
- 287-ASUR-220-25-B
- Employer
- Liverpool University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Aintree
- Town
- Liverpool
- Salary
- £28,392 - £31,157 pro rata
- Salary period
- Yearly
- Closing
- 22/04/2026 23:59
Employer heading
Medical Secretary - Head and Neck
Band 4
Job overview
Head and Neck Medical Secretary
- To provide a comprehensive service to consultants and speciality teams including nurse
practitioners/clinicians. - Operate an effective bring forward system and filing system.
Main duties of the job
1. To provide a comprehensive service to consultants and speciality teams including nurse practitioners/clinicians.
2. Keep diary up to date, arrange appointments, and arrange travel and accommodation.
3. Operate an effective bring forward system and filing system.
4. To manage and maintain 18 week pathways including tertiary referrals to external trusts, and ensure these are accurately recorded on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway.
5. Mentor, train and supervise relevant staff as required. Deal with annual leave requests and sickness absence return to work interviews.
6. Support consultants in non clinical activities role by preparing presentation documents using relevant packages and arranging meetings, set agenda, circulate agenda/supporting papers as appropriate, and take minutes at meetings.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s, visit their careers page.
Detailed job description and main responsibilities
1. To provide a comprehensive service to consultants and speciality teams including nurse practitioners/clinicians.
2. Keep diary up to date, arrange appointments, and arrange travel and accommodation.
3. Operate an effective bring forward system and filing system.
4. To manage and maintain 18 week pathways including tertiary referrals to external trusts, and ensure these are accurately recorded on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway.
5. Mentor, train and supervise relevant staff as required. Deal with annual leave requests and sickness absence return to work interviews.
6. Support consultants in non clinical activities role by preparing presentation documents using relevant packages and arranging meetings, set agenda, circulate agenda/supporting papers as appropriate, and take minutes at meetings.
7. Ensure appropriate personnel are informed of consultant annual leave/study leave. Keep consultants informed of junior doctor leave, as it could have an effect on the service.
8. Organise and maintain consultant’s admissions. Cancel and add patients to the waiting list, as appropriate, ensuring lists are updated, and patients contacted. Liaise with waiting list office, anaesthetic department and ward. Complete and amend theatre lists appropriately.
9. Type dictation from audio transcription of clinical correspondence and documentation. Type discharge summaries as appropriate. Maintain an effective track on inpatient referrals to ensure patient is reviewed promptly.
10. Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not.
11. Allocate and check the work of other staff
12. Ensure sickness absence and annual leave of clinical staff is reported.
13. Assist with the investigation and compilation of responses to complaints/incidents, helping to ensure this is done with the optimum deadlines set by the Trust.
14. Work from initiative using own judgement, acquired knowledge and tact to deal with queries and resolve situations or refer to appropriate person.
15. Carry out appraisals as appropriate
16. Organise and order stationery as appropriate.
17. Ensure all junior staff mandatory training is up to date and report accordingly.
18. Deal with enquiries either on the telephone of face to face from patients, consultants, junior doctors and colleagues in an appropriate manner.
19. Ensure all correspondence relating to patient care is acted upon in a timely manner.
20. Accurate check of patient demographics using the Patient Administration System (PAS), including registration screen, checking patients details are correct, and tracking of casenotes.
21. Assist with audit/research data collection as required.
22. Obtain information as requested by line manager
23. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.
24. Train new and junior members of the team within own work area as required by line manager.
25. Attend appropriate training and education sessions at the request of manager.
26. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment.
27. Work with managers to review working practices, ways of working and find solutions to problems.
28. Implement policies and procedures for own area.
29. Record and input data onto databases and systems as appropriate
30. To work in a flexible manner in accordance with Trust Policy, and to check flexi time sheets for medical secretaries.
Person specification
Qualifications
Essential criteria
- Educated to GCSE/O Level standard/equivalent or higher
- RSA/OCR Typing/Word processing Level 3 or equivalent
- RSA/OCR Audio typing Skills Level 3
- Knowledge of medical terminology
- Secretarial Qualification or equivalent experience
Desirable criteria
- ECDL or equivalent
- Shorthand
Experience
Essential criteria
- Excellent I.T. skills with knowledge and experience of all Microsoft office packages
- Demonstrable experience working in an NHS office environment as a medical secretarial
Skills
Essential criteria
- Ability to communicate professionally at all levels in a helpful courteous manner. First Class Communication Skills
- Excellent Organisation Skills
- Excellent Word Processing and Keyboard Skills
- Ability to organise workload effectively and prioritise to meet deadlines
- Ability to work individually or as part of a team
- Experience or supervising and motivating a team
- Time Management Skills
- Excellent interpersonal and influencing skills
Desirable criteria
- Knowledge of internal PAS system
Qualities/Attributes
Essential criteria
- Capability to adapt to most situations
- Eager to learn
- Ability to maintain control of stressful/sensitive situations
Other requirements
Essential criteria
- Comply with Trust policies and procedures
- Ability to show understanding and appreciation of the need to maintain confidentiality in all matters – Data Protection Act
- Ability and willingness to undergo further training in accordance with the needs of the post
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Laura Mcloughlin
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 0151 529 6386
List jobs with Liverpool University Hospitals NHS Foundation Trust in Administrative Services or all sectors