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Job summary

Main area
Orthopaedics
Grade
Band 3
Contract
Permanent
Hours
37.5 hours per week (fulltime, permanent)
Job ref
287-ASUR-98-26
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Kent Lodge, Broadgreen Hospital
Town
Liverpool
Salary
£25,760 - £27,476 per annum
Salary period
Yearly
Closing
28/10/2026 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Booking Clerk

Band 3

Job overview

To provide a comprehensive administration/audio typing service in dealing effectively 
and efficiently with processing of daily workloads, and ad hoc office duties.  Ensure 
cross cover working where possible. 

Main duties of the job


 Key responsibilities 
 
1. Type dictation from audio transcription of clinical correspondence and 
documentation. 
 
2. Quality check documentation completed in clinical administration support. 
 
3. Ensure appropriate follow up arrangements/investigations are in place.  Liaise 
with personal medical secretary of speciality accordingly. 
 
4. Complete any tertiary referrals to external Trusts and ensure these are 
completed on the PAS system.  Keep track of referrals to ensure patient is 
promptly reviewed.  Check that follow up appointments are arranged in 
conjunction with patient pathway. 
 
5.  To answer the telephone promptly and politely, telephoning patients where 
appropriate using tact, discretion and empathy in all situations. 
 
7 Accurate use of patient information using the Patient administration System 
(PAS), including registration screen, checking patient details are correct, 
tracking of case-notes. 

 
9. Ensure all letters and discharge summaries are copied to the appropriate 
professionals, including patients. 
 
10. Ensure efficient audit processes in place concerning correspondence to 
ensure quality levels maintained and rectify accordingly. 

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. 

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

 For roles at Liverpool Women’s, visit their careers page

Detailed job description and main responsibilities

Key responsibilities 
 
1. Type dictation from audio transcription of clinical correspondence and 
documentation. 
 
2. Quality check documentation completed in clinical administration support. 
 
3. Ensure appropriate follow up arrangements/investigations are in place.  Liaise 
with personal medical secretary of speciality accordingly. 
 
4. Complete any tertiary referrals to external Trusts and ensure these are 
completed on the PAS system.  Keep track of referrals to ensure patient is 
promptly reviewed.  Check that follow up appointments are arranged in 
conjunction with patient pathway. 
 
5.  To answer the telephone promptly and politely, telephoning patients where 
appropriate using tact, discretion and empathy in all situations. 
 
7 Accurate use of patient information using the Patient administration System 
(PAS), including registration screen, checking patient details are correct, 
tracking of case-notes. 

 
9. Ensure all letters and discharge summaries are copied to the appropriate 
professionals, including patients. 
 

Person specification

Qualifications

Essential criteria
  • Educated to GCSE standard with 4 GCSE’s at level A-C (or equivalent)
Desirable criteria
  • ECDL, CLAIT or IBT qualification
  • Registration with records management or legislative qualification e.g. ISEB, DPA, IHRIM, BCS, Records Management Society etc

Experience

Essential criteria
  • Demonstrable experience working with the public/patient
  • Demonstrable clerical experience with the ability to undertake duties including filing, photocopying, scanning, data entry, faxing, email etc.
Desirable criteria
  • Experience working in a hospital or NHS environment
  • Experienced user of a patient administration system (PAS)

Knowledge

Desirable criteria
  • Awareness of legislation, standards and guidelines relating to records and information
  • Knowledge of health records processes or systems

Skills

Essential criteria
  • Accurate keyboard skills
  • Ability to use own initiative
  • Ability to work to deadlines
  • Team player

Other

Essential criteria
  • Physically able to perform the duties of the post
  • Ability to travel to any Trust site as required
  • Courteous, polite and of smart appearance

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardTrust IDVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Carer confident logo, the employers for carers confident schemeDisability confident committedStep into health

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Linda Brown
Job title
Orthopaedic Services Manager
Email address
[email protected]
Telephone number
0151 282 6126
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