Job summary
- Main area
- Patient Appliances
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 287-AMED-377-26
- Employer
- Liverpool University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Aintree University Hospital
- Town
- Liverpool
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 27/10/2026 23:59
Employer heading
Patient Appliances Office Manager
NHS AfC: Band 4
Job overview
Patient Appliances at Aintree Hospital is a busy department supporting orthotics provision to inpatients, outpatients and varied clinics. The admin team work collaboratively with Orthotists, wider clinical teams and our current orthotics provider, Peacocks Medical Group, to deliver high quality care to all service users.
This B4 role involves responsibility for daily management of the team and department including sickness monitoring and annual leave planning. You will lead on collating information to support review of performance and waiting lists, escalating issues to management and PMG reps. You will be the initial point of contact for clinical colleagues, suppliers, patients and carers and will provide management of patient concerns. A key role is ensuring the accuracy of invoicing and raising any issues as appropriate.
You will also support the day to day running of the department. This will comprise various tasks including, but not exclusively, reception duties, answering phones, booking appointments, sending out goods and general office based admin work.
The ideal candidate will be someone who can work as part of an experienced team, using initiative to plan own workload and support the team as required. You will ensure high standards of communication with patients, visitors and colleagues. You will be supported in your role by the Therapy Lead and the wider Therapies Admin team and work collaboratively with the Orthotics team at Broadgreen.
Main duties of the job
Manage waiting list/appointing patients and adjusting clinic times as necessary, with minimal direction, following department protocol
Receive telephone and personal enquires on behalf of consultants, other staff, other hospitals, management, suppliers and patients. Exercise independent judgement and initiative based on acquired knowledge when problems arise.
To develop close working relationships with managers/ multidisciplinary teams, to co-ordinate staff to ensure the effective ordering and control of all stock and non-stock items required by the directorate
To check for any discrepancies or anomalies on goods received and to either resolve these matters with accounts payable department or refer them to the Unit Manager/Directorate Manager for further action
Perform risk assessment for the unit and make recommendations to the Unit Manager/ Directorate manager
Deal with patient complaints positively and sympathetically ensuring that they are referred to the appropriate hospital department without delay. In addition, where clinical staff are required to respond to complaints, ensure that the necessary information is pulled together without delay in order to facilitate an early reply
Collect data for use in audit and performance monitoring and present to management team
Keep an accurate record of staff annual Leave, duty rotas, sickness and absence.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s, visit their careers page.
Detailed job description and main responsibilities
Please see attached job description and person specification for further details and requirements of this role.
Person specification
Other
Essential criteria
- Ability to establish and maintain professional relationships internally and externally
Skills
Essential criteria
- Ability to exercise initiative to actively seek solutions to customer/patient queries using all internal and external resources available
- Work processing skills/audio typing skills
- Ability to communicate in a professional manner to all
- Ability to work as part of a team
- Self motivated and able to work without supervision
- Excellent organisational skills and ability to manage time effectively. Ability to organise own work and to demonstrate initiative required to ensure all tasks are completed
- Demonstrable IT skills/ability to accurately maintain computerised and manual filing/documentation systems
Knowledge
Essential criteria
- Knowledge and experience of medical terminology
- Knowledge of Excel and creating and storing information on databases
Desirable criteria
- Knowledge of hospital IT systems
- An understanding of resource management
Experience
Essential criteria
- Demonstrable recent experience in NHS Administration
Desirable criteria
- Experience of working in a supervisory position
- Experience of working in a Customer/Patient focused environment
Qualifications
Essential criteria
- RSA 3 or equivalent 60-70wpm or relevant NVQ 3 or equivalent
Desirable criteria
- GCSE Maths or equivalent
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Caroline Morrish
- Job title
- Therapy Lead
- Email address
- [email protected]
- Telephone number
- 07971 983930
- Additional information
Susan Stringer
Office Manager
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