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Job summary

Main area
Rheumatology
Grade
Band 2
Contract
Fixed term: 9 months (Maternity Cover; 0.8WTE)
Hours
Part time - 30 hours per week (Mon-Fri, 08:30-14:30)
Job ref
287-AMED-325-26
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Aintree Hospital
Town
Liverpool
Salary
£25,272 Pro rata
Salary period
Yearly
Closing
01/10/2026 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Admin Support Officer

Band 2

Job overview

An exciting opportunity has arisen for a motivated and enthusiastic individual to join the administration team within the Rheumatology service at Aintree Hospital, Liverpool.

This is a part-time, fixed term position.

The successful candidate must be able to undertake all administrative duties, with the minimum of supervision, although full training and support will be provided.

Main duties of the job

To provide a comprehensive admin support to the Clinical Nurse Specialist (CNS) team within Rheumatology, including coordination of the Rheumatology Nurse Advice line each morning.   Other duties include booking patient appointments, liaising with Clinic Utilisation Clerk for population of clinics as advised by CNS team colleagues.

You must be able to organise your own workload and coordinate activities with the other team members to ensure that an efficient service is provided.

It is essential that you show initiative commensurate with the role and it is vital that confidentiality should be maintained at all times.

Working for our organisation

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year.  The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Detailed job description and main responsibilities

  1. Coordination and daily monitoring of Nurse Advice Line for rheumatology patients, including triage to appropriate colleagues.  This includes dealing with patient queries in a professional and courteous manner, ensuring information is shared with relevant clinical staff as required.
  2. Booking of patients to allocated CNS clinics, using Trust systems in accordance with policy.
  3. Transcription, edit and issue of clinic reports following Trust guidelines.
  4. Clinic utilisation in liaison with CNS and Clinic Utilisation Clerk, including management of clinic cancellations for leave/sickness absence, including notification to appropriate personnel in accordance with Trust policy.

Person specification

Knowledge

Essential criteria
  • Understanding of issues around confidentiality

Skills

Essential criteria
  • Excellent organisational skills
  • Good communication skills
  • Excellent Customer Care Skills
Desirable criteria
  • Ability to use Word / Excel

Qualifications

Essential criteria
  • Computer / Typing Skills RSA2/ equivalent
  • Educated to GCSE standard/equivalent

Experience

Essential criteria
  • Experience of dealing with confidential matters
  • Experience of working in a busy office

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardTrust IDVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Carer confident logo, the employers for carers confident schemeDisability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Deb McGowan
Job title
Clinical Office Manager
Email address
[email protected]
Telephone number
0151 529 6497
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