Job summary
- Main area
- Therapies
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 287-AMED-257-26
- Employer
- Liverpool University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- RLH/BGH
- Town
- Liverpool
- Salary
- £25,760 - £27,476 per annum, pro rata
- Salary period
- Yearly
- Closing
- 28/09/2026 23:59
Employer heading
Support Secretary
NHS AfC: Band 3
Job overview
To provide a comprehensive support to AHP's and speciality teams, including nurse practitioners.
To produce accurate correspondence in a timely manner, typing from audio dictation.
Main duties of the job
Type dictation from shorthand and/or audio, of clinical letters, discharge summaries, domiciliary visits, medical reports, rotas, references and general correspondence – including administration.
Ensure that effective communication both within the Trust and between the hospital, GPs and patients are maintained.
Working as part of the secretarial team in ensuring that discharges and clinic letters are typed and sent out in accordance with the locally agreed standards.
Deal with enquiries by letter/email/telephone from patients, GPs, other hospitals, police, solicitors, other consultants, unit management etc.
Arrange investigations, follow up and ensure that all results are presented to medical/surgical staff and subsequently filed into patients medical records within the Trust locally agreed time scales.
General office duties, including dealing with incoming and outgoing correspondence, filing and photocopying etc.
Cooperate fully in the introduction of new technology and of new methods of working as appropriate to the work of a medical secretary.
Through self-development, continuously update knowledge of new trends and maintain and improve own knowledge.
Liaise closely with other Trusts regarding patient information and management and establish good levels of communication/liaison with other hospitals and departments.
The ability and commitment to work as a team member and be able to adhere to strict deadlines
Must undertake all mandatory training as required by the Trust.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s, visit their careers page.
Detailed job description and main responsibilities
We are looking for an experienced Support Secretary to join our small administrative team in this busy, friendly department.
We are looking for an energetic and enthusiastic person with a mature, responsible and flexible outlook, you will be required to cover other sites. Previous experience as a support Secretary with audio-typing skills is essential. You will have a caring and courteous manner and enjoy working with and meeting people. You will also be able to work unsupervised and display initiative, whilst being aware of team membership.
You will be responsible for typing clinical and administrative letters and other correspondence, answering telephone enquiries and dealing with patients from clinic when referred and taking minutes for management meetings.
For further details / informal visits contact:
Anita Brislen, Assistant CBM for Therapies - 0151 529 3340
Person specification
Education/Qualifications
Essential criteria
- Educated to GCSE/O Level standard/equivalen
- RSA/OCR Level II or equivalent
- Word Processing/Audio typing Skills
- Knowledge of medical terminology and secretarial procedures
Experience
Essential criteria
- Excellent I.T. skills with knowledge and experience of all Microsoft office packages
- Experience working in an NHS office environment
Skills/Ability/Knowledge
Essential criteria
- Excellent communication skills
- Able to use own initiative and respond to new challenges
- Self motivated and able to work with limited supervision
- Manage/prioritise own workload
- Ability to accurately maintain computerise and manual filing/documentation system
- Ability to work as part of a team
- Ability to manage difficult/sensitive situations
- Ability and willingness to undertake further training as required
Desirable criteria
- Knowledge of internal PAS system
- Ability to supervise and motivate a team
- Time management skills
- Understanding of Trust internal policies as appropriate
Qualities/Attributes
Essential criteria
- Able to adopt flexible approach when required
- Ability to build and maintain good working relationships
Other Requirements
Essential criteria
- Understanding of confidential nature of role and awareness of Data Protection Act
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Anita Brislen
- Job title
- Assistant CBM for Therapies
- Email address
- [email protected]
- Telephone number
- 0151 529 3340
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